Omita Zebty
Kennewick,WA
Summary
Proven track record in enhancing office efficiency and client satisfaction, notably at Kennewick School District. Expert in office administration and customer service, demonstrating strong organizational skills and the ability to multitask effectively. Achieved significant improvements in workflow optimization and confidentiality management, contributing to a positive and productive work environment. School Secretary with history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs.
Overview
30
30
years of professional experience
Work History
Substitute School Secretary
Kennewick School District
02.2023 - Current
- Maintained accurate attendance records for students while working closely with the school nurse on health-related issues.
- Increased efficiency in managing incoming calls by directing them to appropriate personnel promptly.
- Provided excellent customer service while addressing concerns from parents regarding their child''s academic progress or other relevant matters.
- Supported school administrators with scheduling appointments, meetings, and events for streamlined operations.
- Assisted in maintaining a safe and welcoming environment for students, staff, and visitors through diligent front desk management.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Handled sensitive situations professionally by maintaining confidentiality at all times when dealing with personal information about students or staff members.
WIC Clerk
Tri-cities Community Health Center
09.2020 - 05.2021
- Enhanced client satisfaction by providing efficient and accurate WIC services.
- Conducted thorough assessments of family needs to accurately determine benefit allotments.
- Updated client information regularly within the database system to ensure accurate recordkeeping.
- Maintained detailed records of client interactions, facilitating smooth communication between team members.
- Assisted in developing informative materials for clients to better understand WIC benefits and guidelines.
- Streamlined appointment scheduling for clients, improving overall office efficiency.
- Educated participants on the importance of proper nutrition and supported them in making healthier lifestyle choices.
- Processed WIC applications and determined eligibility for program participation, ensuring families received proper assistance.
- Organized food vouchers distribution process efficiently ensuring timely access for eligible families.
- Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
Receptionist
Kalihi Palama Health Center (WIC Program)
03.2008 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Reduced incoming call response time by implementing an effective call routing system.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Youth Health Coordinator
Youth To Youth In Health
08.1994 - 09.2004
- Provided ongoing support to youths throughout their healthcare journey, addressing concerns or challenges as they arose.
- Conducted regular assessments of youth needs and coordinated services accordingly with relevant healthcare professionals.
- Served as a liaison between youths, families, and healthcare providers to ensure seamless transitions across different levels of care.
- Organized health fairs and community events to raise awareness on various health topics and available services, among youths.
- Promoted preventive healthcare measures, leading to decreased instances of health issues among youths.
- Facilitated partnerships with local organizations to expand service offerings and improve community access to healthcare resources.
- Collaborated with cross-functional teams to develop targeted interventions addressing identified gaps in care delivery systems.
- Established a youth health summer health seminars for youths ages of 13-25 identify areas of improvement within the healthcare system, resulting in better resources and services.
- Coordinate with the health sector, ministry of education, church pastors and leaders, traditional leaders to implement the youth summer program and outreaches.
- Established a youth health summer seminar menu's for two weeks.
- Coordinate with the radio station for our 30 minutes radio programs, to be implemented.
- Discussed and explain program to the parents of the youth trainees.
- Communicated with the youths, ensuring that the training information is informative and accurate for them.
- Coordinate with the executive board members for them to be aware of the seminars before running.
Education
No Degree - Liberal Arts
College of The Marshall Islands
Marshall Islands, MHNo Degree - Reproductive Health
Fiji School of Medicine
Fiji09.2001
High School Diploma -
Seventh Day Adventist High School
Marshall Islands, MH06.1992
Skills
- Strong organizational skills
- Document Preparation
- Scheduling appointments
- Written Communication
- Multitasking and Time Management
- Fast Learner
- Customer Service
- Office Administration
- Data Entry
- Confidentiality and Data Protection
- Scheduling
- Strong Organization
Languages
Marshallese
Native or Bilingual
Timeline
Substitute School Secretary
Kennewick School District
02.2023 - Current
WIC Clerk
Tri-cities Community Health Center
09.2020 - 05.2021
Receptionist
Kalihi Palama Health Center (WIC Program)
03.2008 - 11.2017
Youth Health Coordinator
Youth To Youth In Health
08.1994 - 09.2004
No Degree - Liberal Arts
College of The Marshall Islands
No Degree - Reproductive Health
Fiji School of Medicine
High School Diploma -
Seventh Day Adventist High School
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