OMKAR PHADKE

• Managed multiple customer accounts, ensuring the health and efficiency of work queues to deliver exceptional service, while consistently maintaining above 100% metrics for Interactions per Hour in quarterly reviews.
• Provided key insights and developed workflow strategies to drive efficiency during high-volume periods (e.g., PA season), improving team performance and overall client satisfaction.
• Led cross-functional collaboration as a liaison between Account Managers, Pod Leads, and Project Leads, ensuring client needs were met and processes ran smoothly.
• Spearheaded pilots for new software solutions, optimizing workflows and introducing new operational methods that resulted in increased operational efficiency.
• Drove onboarding and offboarding of prescription medications, ensuring clients’ needs were met with high levels of satisfaction and adherence to best practices.
• Increased team engagement and effectiveness by hosting Power Hours, promoting knowledge sharing and fostering a collaborative environment.

Selected to participate in the PS Leadership Program, enhancing leadership skills and broadening strategic thinking for driving customer success.

• Delivered high-quality service in a fast-paced restaurant environment, providing customers with a knowledgeable and efficient dining experience.
• Trained and mentored new line cooks, servers, and hosts on restaurant operations and Toast's point-of-sale (POS) system, contributing to smoother workflows and improved customer experiences.
• Gained extensive knowledge of the restaurant's menu, including sushi, hot food, sake, cocktails, and other offerings, and communicated this knowledge to guests to enhance their dining experience.
• Ensured adherence to food safety guidelines, maintaining a clean and safe environment that supported a high-quality restaurant experience.
• Managed inventory effectively, reducing waste while ensuring ingredient availability for daily operations, demonstrating operational efficiency and cost control.

• Led staffing, training, and supply management in a high-volume restaurant, optimizing operations to ensure timely and efficient service.
• Trained and developed new team members across six locations, focusing on food preparation procedures and operational best practices to maintain consistency and quality.
• Managed day-to-day kitchen operations, delegated tasks effectively among staff, and consistently maintained high standards of food preparation and service quality.
• Improved customer satisfaction by implementing feedback-driven changes in kitchen procedures, resulting in faster service and enhanced guest experiences.

Collaborated on POS system updates to reflect seasonal changes and streamline kitchen processes, ensuring alignment with customer needs and improving operational performance.

• Managed day-to-day operations for multiple restaurants, overseeing P&L, food costs, labor, and staffing to ensure efficient and cost-effective operations.
• Hired, trained, and developed new crew members across multiple locations, fostering a collaborative environment and improving staff retention.
• Led staffing and scheduling for two restaurants, ensuring adequate coverage and maintaining operational efficiency.
• Maintained high levels of staff retention by engaging employees through active listening and leadership, creating an environment of trust and mutual respect.
• Coordinated with the General Manager on marketing initiatives to boost brand awareness and drive sales growth, resulting in increased restaurant traffic and customer engagement.
• Troubleshot and implemented changes to various restaurant software systems, including payroll and point-of-sale (POS) systems, improving operational efficiency and resolving issues quickly.