Omni Mahelona

• Developed standard operating procedures for banquet operations, encompassing menu planning and staffing requirements.
  
• Managed inventory of supplies necessary for successful banquet execution, including linens and napkins.
  
• Reduced labor costs by over 50% in last quarter of 2025 through effective daily monitoring and implementation of Declining Budget Tool.
  
• Achieved a 17% increase in top-line revenue from 2023 to 2024, with fewer events held.
  
• Secured highest financial performance in 2024 and 2025 since opening of Hawaii Convention Center.

• Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
• Trained new team members on proper service techniques and company standards.
• Supervised banquet staff to ensure efficient service delivery during events.

Poured concrete. Wood framework. Truss roofing. Drywall. Paint. Tile.

Resolved issues with cash registers, card scanners and printers.

• Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.