Omnia Imam
Mesa,AZ
Overview
5
5
years of professional experience
Work History
Cruise Sales Agent
Arrivia
06.2023 - 08.2023
- Made outbound calls for Arrivia members to sell them a cruise using their membership benefits.
Cruise Sales Agent
Princess cruises
04.2022 - 05.2023
- Received sales calls for Travelocity, who contracted Upstream to sell their cruise packages.
Cruise Sales Agent
Viking cruise line
06.2018 - 07.2022
- Receive incoming sales calls and service clients after the sale
- Answered an average of 40 calls per day
- Offer any promotions and trip protection to all clients
- Extremely familiar with Norwegian cruise lines and was named favorite agent of the month by the Star Desk in August 2011
- Average sales $1.5 million per year.
Check in Agent
Delta Airlines
03.2019 - 04.2021
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Expedited ticket changes or cancellations as needed, accommodating last-minute requests from passengers.
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
- Stayed current on industry trends and technological advancements in reservation systems for continuous improvement in job performance.
Education
High School Diploma - Advertising
Glasgow College of Commerce
High School Diploma - Advertising
Glasgow College of Commerce
Bachelors Degree - Advertising
Bachelors Degree - Advertising
Arizona State University
Tempe, AZ05.2021
Skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Strong organizational skills
- Energetic work attitude
- Top sales performer
- Customer service expert
- Promotional procedures
Accomplishments
- Customer Assistance
- Worked with company systems such as VOIP and diligently completed all assigned tasks, working overtime as needed.
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of sales
- Sales
- Consistently generated additional revenue through skilled sales techniques.
- Sold trip protection at a rate of 40%, upgrading customers to higher categories of cabins/Suites
Career Overview
Highly enthusiastic, motivated, personable and responsible sales and customer service professional with over 9 years of experience as a cyber agent, working from home for the last 7 of those years and 2 years before that in a call center environment. Customer-focused with extensive knowledge of the cruise line industry selling 22 different cruise lines and servicing the same clients after the sale. Thorough, reliable customer service with extensive track record in sales, results-driven with proven ability to establish rapport with clients. Outgoing and driven to reach company goals. Results oriented and extremely efficient and dependable.
Languages
Arabic
Full Professional
Timeline
Cruise Sales Agent
Arrivia
06.2023 - 08.2023
Cruise Sales Agent
Princess cruises
04.2022 - 05.2023
Check in Agent
Delta Airlines
03.2019 - 04.2021
Cruise Sales Agent
Viking cruise line
06.2018 - 07.2022
High School Diploma - Advertising
Glasgow College of Commerce
High School Diploma - Advertising
Glasgow College of Commerce
Bachelors Degree - Advertising
Bachelors Degree - Advertising
Arizona State University
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