Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Languages
Timeline
Generic

Omniscient Meronvil

2892 Tennis Club Dr APT 503 West Palm Beach,FL

Summary

Dedicated and experienced professional with over 2 years of management experience in customer service and over a year of experience as a Learning Trainer at PBI2. Proven ability to coordinate and facilitate training programs, manage teams, and ensure compliance with training standards. Currently pursuing a degree in Operations Management in Transportation and Logistics, with a strong foundation in management principles and practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Learning Trainer

Amazon
West Palm Beach, FL
04.2024 - Current
  • Coordinated and facilitated training programs for new hires and existing associates.
  • Tracked new hire and learning curve metrics to assess training effectiveness.
  • Train and audit AA for Powered Industrial Equipment Training and Trailer Dock Release Training programs.
  • Ensured Pit compliance with Carrier Dangerous Training.
  • Developed and tracked the effectiveness of training programs, including orientation sessions.
  • Documented feedback to identify strengths and areas for improvement within the learning department.

Customer Service Manager

Admirals Cove Country Club
Jupiter, FL
03.2018 - 11.2020
  • Managed a customer service team, ensuring high levels of customer satisfaction and service quality.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Monitored phone calls to provide feedback and coaching.
  • Resolved customer issues and escalated complex cases as necessary.
  • Maintained accurate records of customer interactions and training activities.

Education

Certificate - Professional Skills Development

Smarthorizons Career Online
Fort Lauderdale, FL
08-2034

Diploma - HVAC-R

Florida Career College
West Palm Beach, FL
03-2019

Bachelor's Degree - Operation Management in Transportation and Logistics

Southern New Hampshire University
Hooksett, NH

Skills

  • Training Coordination and Facilitation
  • Team Management
  • Performance Metrics Tracking
  • Compliance and Audit Management
  • Customer Service Excellence
  • Problem-Solving and Decision-Making
  • Microsoft Office Proficiency
  • Adaptability in Fast-Paced Environments
  • Employee training
  • Time management abilities

Certification

Certificate in Management Courses

Additional Information

Actively seeking ongoing skill development through participation in skill classes and cross-training.

Languages

English
Professional
French
Professional
creole
Professional

Timeline

Learning Trainer

Amazon
04.2024 - Current

Customer Service Manager

Admirals Cove Country Club
03.2018 - 11.2020

Certificate - Professional Skills Development

Smarthorizons Career Online

Diploma - HVAC-R

Florida Career College

Bachelor's Degree - Operation Management in Transportation and Logistics

Southern New Hampshire University

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Omniscient Meronvil