Omodele Leach
Inglewood,USA
Summary
Compassionate and driven administrative associate with over 10 years of hands-on experience supporting high volume outpatient clinics, including oncology and breast health centers. Skilled in managing front desk operations, complex scheduling, multidisciplinary coordination, and provider support with empathy and efficiency. Known for delivering warm, patient focused care especially to high-risk and newly diagnosed breast cancer patients, while maintaining composure and professionalism in a fast-paced environment. Highly proficient in Epic, Microsoft Office Suite, and front-end clinical workflows. Committed to improving patient experiences, optimizing processes, and bringing calm, capable leadership to every interaction.
Overview
13
13
years of professional experience
Work History
Administrative Associate
Providence Saint John Medical Center
11.2020 - Current
- Support the Director of Surgical Oncology by managing comprehensive patient scheduling, including new patient consultations, follow-ups, and pre-post-surgical appointments, utilizing both Outlook and Epic systems
- Coordinate complex Multidisciplinary Clinic schedules, ensuring seamless collaboration between Medical, Surgical, and Radiation Oncology providers to optimize patient care
- Manage both personal and professional calendars for the Director, efficiently scheduling meetings, appointments, and events to balance priorities and time-sensitive tasks
- Oversee meeting logistics for internal and external stakeholders, including vendor service meetings, and ensure proper coordination of all meeting details
- Facilitate smooth daily office operations, managing office supplies, coordinating vendors, and resolving operational issues promptly
- Provide direct support to high-risk breast cancer patients, facilitating medical care coordination and managing appointment schedules with attention to detail and sensitivity
- Maintain the education room, ensuring that current nutrition and cancer research materials are readily available for patients and staff
- Input and update patient insurance and demographic information, request pathology slides, and coordinate the retrieval of external patient records to support comprehensive patient care
- Serve as a backup for colleagues, adapting to departmental needs and providing additional support across various administrative functions
- Handle a multi-line phone system, including call routing, patient triage, and greeting visitors with professionalism and care
- Manage files and records using MS SharePoint, Excel, and other content management systems to ensure the accuracy and accessibility of documentation
- Coordinate meeting logistics and manage recordings of patient visits related to new cancer diagnoses, ensuring secure transfer and storage of sensitive information
Service Representative/Medical Receptionist
City of Hope South Bay
06.2019 - 11.2020
- Deliver exceptional customer service, including scheduling patient appointments, making reminder calls, and addressing patient inquiries with professionalism and care
- Register new patients and efficiently schedule appointments for Medical, Surgical, and Radiation Oncology providers, ensuring smooth clinic operations
- Coordinate follow-up appointments, aligning chemotherapy, imaging, and other necessary services for comprehensive patient care
- Verify patient insurance coverage, process co-payments, and manage credit card transactions, maintaining accurate financial records
- Obtain referrals, update patient demographics, and ensure the accuracy of patient data within the system
- Triage patient calls, relay messages to medical staff, and greet visitors with a welcoming demeanor
- Manage patient files and records using MS SharePoint, Excel, and other content management systems to maintain up-to-date documentation
- Provide backup support for colleagues, adapting to various departmental needs and ensuring continuity of service during peak times
- Train new employees in front desk operations, including Epic system functions, ensuring they are well-prepared to provide seamless patient support
Patient Access Representative
Cedars Sinai
03.2019 - 04.2019
- Perform patient intake and registration, ensuring accurate data entry for new and returning patients, while managing cash collections and credit card transactions with precision
- Verify patient information, insurance coverage, and healthcare benefits to ensure compliance with billing procedures and avoid delays in service
- Input and maintain patient records by scanning and entering required information into the electronic medical record system, ensuring timely and accurate updates
- Coordinate patient transfers and hospital admissions, collaborating with hospital staff and creating referrals in Epic to streamline provider care
- Triage patient calls, relay messages to appropriate staff, and greet visitors, maintaining a welcoming and efficient front desk
- Manage patient files and records using MS SharePoint, Excel, and other content management systems to ensure data accuracy and accessibility
Administrative Care-Partner Float-Pool
University of California Los Angeles, UCLA
02.2012 - 02.2019
- Perform all float-pool administrative functions, including patient registration and admission of new patients, managing multi-line phone systems, and coordinating patient transfers to ensure smooth operations
- Verify laboratory results and referrals, maintain unit supplies, and optimize unit workflow to support high-quality patient care
- Utilize Care Connect EPIC to admit and discharge patients, enter orders for new admissions, and assist with outpatient check-ins, ensuring a seamless experience for patients
- Provide backup support for colleagues by adapting to departmental needs and ensuring continuity of care and administrative functions
Education
Healthcare Project Management Certification -
Coursera
12.2022
High School - undefined
Dorsey High School
12.1992
Skills
- Front Office & Reception Management
- Breast Center Operations Support
- Multidisciplinary Clinic Scheduling
- Administrative & Calendar Management for High-Volume Environments
- Strategic Scheduling & Workflow Optimization
- Epic Cadence, Prelude & Referrals
- High-Risk Patient Coordination
- Patient Intake, Registration & Insurance
- Calendar Management for Providers
- New Hire Training & SOP Development
- Workflow Optimization & Triage Support
- Co-Pay Collection & Financial Processing
- HIPAA Compliance & Document Handling
- Vendor Coordination & Office Operations
- Cross-Functional Team Collaboration
- Oncology & Surgical Patient Experience
- Authorizations and Referral
- Comprehensive Project Management
Awards
First Recipient of The Breastie Award 2021 Margie Petersen Breast center
Affiliations
Unit Base Council Member, Providence St John Health Center
Timeline
Administrative Associate
Providence Saint John Medical Center
11.2020 - Current
Service Representative/Medical Receptionist
City of Hope South Bay
06.2019 - 11.2020
Patient Access Representative
Cedars Sinai
03.2019 - 04.2019
Administrative Care-Partner Float-Pool
University of California Los Angeles, UCLA
02.2012 - 02.2019
High School - undefined
Dorsey High School
Healthcare Project Management Certification -
Coursera
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