OMOLARA NURENI
RICHMOND,TX
Summary
Detail-oriented and dependable Data Entry and Customer Service Specialist with 5+ years of experience in administrative operations, call handling, and client support across healthcare, insurance, and technology environments. Proven ability to manage high call volumes, process sensitive documentation, and ensure compliance with federal and state guidelines. Strong multitasker with a reputation for accuracy, confidentiality, and superior problem-solving. Seeking a role in a fast-paced organization where efficiency, accuracy, and customer satisfaction are top priorities.
Overview
8
8
years of professional experience
Work History
Customer Advocate / Data Entry Support Specialist
Conduent Business Solutions
10.2019 - 09.2025
- Manage inbound and outbound calls, providing claim updates and routing inquiries to the appropriate teams.
- Process and verify claim documents, ensuring all materials meet state and internal compliance requirements.
- Prepare and distribute Total Loss Packets and secure lienholder documents such as payoffs and titles.
- Conduct follow-up calls to insureds and lienholder to obtain missing or corrected documents.
- Review incoming mail and digital submissions for compliance before final approval.
- Launch “Okay to Pay” actions to insurance companies upon completion of final audits.
- Utilize Salesforce CRM and proprietary software for documentation, case tracking, and reporting.
- Collaborate across teams to ensure cycle time targets, service level agreements, and audit criteria are consistently met.
Customer Service & Sales Representative
ATT
02.2019 - 10.2019
- Handled customer inquiries regarding products, billing, and service setup with professionalism and accuracy.
- Assisted customers with account setup and troubleshooting through phone and online systems.
- Met and exceeded daily sales targets by understanding customer needs and matching them with appropriate services.
- Documented customer interactions and feedback for process improvement insights.
Customer Relations Representative
Geodis Logistics
09.2017 - 02.2019
- Supported key client accounts by processing orders, responding to service inquiries, and resolving shipment discrepancies.
- Ensured data accuracy in inventory and order management systems.
- Built positive customer relationships through timely communication and issue resolution.
Education
Bachelor of Science - Business Administration And Management
Babcock University
Ogun, Nigeria06-2013
Skills
- Salesforce CRM
- Microsoft Office (Excel, Word, Outlook, Teams)
- Google Workspace (Sheets, Docs, Gmail)
- 10-Key Data Entry Proficiency
- Electronic Filing Systems
- Call Center Software (Avaya, Five9, NICE, RingCentral)
Core CCompetencies
- Data Entry & Document Processing
- Customer Service & Call Center Support
- CRM Systems (Salesforce, ServiceNow, etc.)
- Microsoft Office Suite (Word, Excel, Outlook)
- Claim Management & Record Verification
- HIPAA & Compliance Awareness (Healthcare)
- Problem Resolution & Escalation Management
- Attention to Detail & Accuracy
- Communication (Written & Verbal)
- Process Improvement & Workflow Optimization
- Title & Lien Verification
- Team Collaboration & Remote Work Proficiency
Languages
English
Native or Bilingual
Timeline
Customer Advocate / Data Entry Support Specialist
Conduent Business Solutions
10.2019 - 09.2025
Customer Service & Sales Representative
ATT
02.2019 - 10.2019
Customer Relations Representative
Geodis Logistics
09.2017 - 02.2019
Bachelor of Science - Business Administration And Management
Babcock University