OMOLARA OYEWOLE
Jamaica,NY
Summary
Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
NOC Support Engineer
UBS Arena
09.2022 - Current
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Installed fiber, ethernet, and console cabling in climate-controlled NOC.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Updated internal customers regarding open tickets and status of resolutions.
- Exceeded SLA standards for response times and problem resolution.
- Closed first-time tickets quickly and met resolution volume requirements.
- Established positive working relationships with users to quickly resolve problems.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Supported global network users with connectivity, VPN, and access issues.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Created graphical reports to visualize network performance and uptime to management members.
Network Administrator
Techlab Solution Center
01.2020 - 01.2022
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Implemented network security measures to minimize data loss.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Identified and immediately resolved issues with network devices.
- Diagnosed and resolved hardware and software issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented and maintained virtual private networks.
Education
Bachelor of Science - Telecommunications
The Federal Polytechnic Ado Ekiti
Ado Nigeria02.2016
Skills
- Design Specifications
- Documentation Support
- Decision Trees
- Onboarding
Certification
- CCNA - Cisco Certified Network Associate
Languages
English
Full Professional
Timeline
NOC Support Engineer
UBS Arena
09.2022 - Current
Network Administrator
Techlab Solution Center
01.2020 - 01.2022
Bachelor of Science - Telecommunications
The Federal Polytechnic Ado Ekiti
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