OMOLASHO FEYISITAN-IBIYADE

• Lead the end-to-end analysis of a strategic website development project, gathering and documenting business requirements, defining key milestones, and ensuring alignment with organisational objectives
• Facilitate cross-functional collaboration to identify risks, optimise processes, and implement post-deployment improvements to enhance business outcomes and ensure long-term success
• Facilitate effective collaboration among cross-functional teams, driving alignment across diverse projects, resulting in a 20% improvement in project delivery timelines through enhanced communication and sprint planning
• Gather and document business requirements by conducting stakeholder interviews and workshops, improving requirements accuracy and reducing rework by 20% through detailed user stories and acceptance criteria
• Collaborate with the project manager and development team to define project scope and deliverables, increasing sprint efficiency by 20% through well-structured backlog prioritization and refinement sessions
• Develop user stories, process flows, and wireframes to translate business needs into actionable technical requirements, increasing developer productivity by 25% through clearer task assignments and reduced back-and-forth communication
• Coordinate stakeholder workshops and conducted regular sprint reviews, fostering continuous feedback loops that enhanced feature prioritization and achieved a 15% reduction in project rework costs
• Liaise with QA teams to define acceptance criteria and support UAT processes, ensuring improved test coverage that reduced post-release defects by 20%, enhancing overall product quality
• Implement process improvements in sprint ceremonies, backlog grooming, and requirements management using Jira, which boosted sprint velocity by 30% and improved team accountability in achieving milestones

• Lead the management of customer inquiries related to purchases, analysing customer feedback to identify areas for improvement
• Partner with cross-functional teams to drive service enhancements, optimise workflows, and enhance overall customer satisfaction
• Track and analyse recurring customer queries related to membership, food, and e-commerce, identifying trends and offering insights that inform process improvements and enhance the customer service strategy
• Collect and document customer feedback, translating it into actionable business requirements to support the development of better service protocols and identify areas for operational efficiency improvements
• Assess the impact of customer queries on service delivery and recommend process optimisations, enhancing response times by 5% and customer satisfaction across various service channels
• Consolidate customer feedback data and report on key service trends, helping inform strategic decisions for improving product offerings, membership programs, and overall service quality by 8%

Led end-to-end project lifecycles for businesses and client firms, driving agile transformations through Scrum and Kanban methodologies while leveraging Jira and Basecamp for sprint planning, backlog refinement, and real-time progress tracking. Fostered cross-functional collaboration, mitigated risks, and delivered data-driven insights through stakeholder reporting and PMO presentations.

• Facilitated successful business transformation projects by engaging stakeholders, eliciting requirements, and documenting user stories, improving project delivery timelines through enhanced collaboration and efficient backlog management.
• Conducted detailed gap analyses and impact assessments across multiple agile projects, identifying critical pain points and recommending tailored solutions that improved process efficiencies by 25% and reduced operational costs by 20%.
• Championed agile best practices by leading workshops, refining product backlogs, and collaborating with Scrum teams, achieving a 40% increase in stakeholder engagement and ensuring continuous delivery of high-value features.
• Developed comprehensive process maps, wireframes, and business cases to support change initiatives, enabling clients to achieve a 35% improvement in decision-making speed and reducing rework by 20%.
• Collaborated with cross-functional teams to deliver data-driven insights, aligning business goals with technical solutions and driving a 30% increase in user adoption rates by ensuring solutions met end-user needs.

Leveraged agile methodologies to analyze customer needs, optimize service delivery, and enhance sales performance using Jira and CRM tools. Collaborated with cross-functional teams in sprint cycles to streamline customer support processes, identify data-driven sales opportunities, and deliver actionable insights through dynamic reporting and stakeholder presentations, driving business growth and operational efficiency.

• Coordinated effective communication between customers and store managers, ensuring alignment among stakeholders and driving the prompt and accurate resolution of issues.
• Championed the collection and analysis of customer feedback, identifying key trends and delivering actionable insights that empowered departments to enhance service quality and operational efficiency.
• Coordinated seamlessly with multiple departments to resolve customer delivery complaints, driving alignment and implementing swift adjustments to meet customer expectations and organizational goals.
• Delivered continuous feedback to the operations team, identifying recurring issues and driving improvements that resulted in a 20% reduction in customer complaints and optimized delivery processes.
• Cut average response time to customer complaints by 15% through the implementation of streamlined processes, which improved issue resolution times and enhanced customer satisfaction.

• Streamlined the management and maintenance of Ministries, Agencies, and Parastatal accounts, ensuring seamless asset and liability generation
• Collaborated with cross-functional teams to drive revenue mobilization, optimize deposit growth, enhance customer onboarding, and strengthen relationship management
• Analyzed financial data to assess and extend credit facilities, aligning business objectives with data-driven decision-making
• Streamlined the management and maintenance of Ministries, Agencies, and Parastatal accounts, enhancing data accuracy, automating reporting processes, and implementing agile workflows that optimize account performance
• Executed asset and liability generation strategies by conducting in-depth financial analysis, identifying growth opportunities, and implementing data-driven recommendations, increasing net assets under management and improved portfolio risk assessment
• Optimized revenue mobilization efforts by designing and executing customer-centric deposit mobilization strategies, leveraging business intelligence insights to drive a 40% increase in internally generated revenue
• Strengthened customer acquisition and relationship management by developing tailored onboarding frameworks, automating credit facility reviews, and streamlining approval processes, leading to a 20% reduction in turnaround time for credit approvals and a 15% increase in customer retention