Omolayo Abimbola
Bridgewater,USA
Summary
Registered dental assistant with extensive experience at premier care dental, specializing in patient education and chairside support. Demonstrated success in enhancing patient satisfaction through effective communication and rigorous infection control practices. Proficient in SQL and data visualization, contributing to improvements in clinical workflows and patient care outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant (RDA)
Premier Care Dental
Hillsborough, USA
05.2025 - Current
- Assisted dentist during dental procedures, ensuring patient comfort and safety
- Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
- Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis
- Administered local anesthesia or nitrous oxide sedation while collaborating with a dentist
- Provided chairside assistance to dentists during complex procedures such as root canals or extractions
- Provided chairside support during cosmetic dentistry procedures like veneer placements or teeth whitening
- Assisted in taking impressions for orthodontic appliances such as braces or retainers
- Performed basic laboratory tasks such as pouring impressions and fabricating temporary crowns
- Ensured strict adherence to infection control protocols, including proper handling and disposal of hazardous materials, safeguarding patient health
- Educated patients on proper oral hygiene techniques and provided post-treatment care instructions to promote long-term dental health
- Scheduled appointments and organized patient records in electronic health record systems to enhance accessibility
- Collaborated with the front desk staff to ensure smooth patient flow and efficient appointment scheduling
Surgical Dental Assistant
Oral Surgery Group
East Brunswick, USA
06.2024 - 05.2025
- Assisted oral surgeons and dentists in surgical procedures, including extractions, implant placements, and bone grafting
- Prepared treatment rooms by sterilizing instruments and ensuring all necessary equipment and supplies were readily available
- Coordinated patient flow by escorting patients to treatment areas, collecting medical histories, and clearly explaining procedures to enhance patient understanding
- Provided chairside assistance during surgeries, anticipating the surgeon's needs and passing instruments efficiently
- Performed dental radiographs (X-rays) under the supervision of the dentist or oral surgeon
- Maintained accurate patient records, documenting treatments performed and updating medical histories as needed
- Educated patients on post-operative care instructions, ensuring adherence for optimal healing and recovery after surgical procedures
- Followed strict infection control protocols to ensure a safe environment for both patients and staff members
- Collaborated with the front desk staff to schedule appointments for surgical procedures based on availability of surgeons' schedules
- Assisted in training new dental assistants on proper sterilization techniques and chairside assisting skills
- Implemented efficient workflow processes that reduced patient wait times
- Prepared patients for sedation or general anesthesia prior to surgery
- Monitored vital signs during surgical procedures to ensure patient safety
- Counseled patients on pre-operative instructions such as fasting requirements before surgery
- Assisted with suturing wounds after extractions or other minor oral surgeries
- Maintained strict adherence to HIPAA regulations when handling confidential patient information
- Assisted in the placement and removal of temporary restorations during implant procedures
- Implemented digital radiography system, minimizing radiation exposure for patients while maintaining diagnostic quality
Dental Assistant
Expert Dental
New York, USA
06.2020 - 05.2024
- Assisted dentists during procedures by preparing instruments and ensuring patient comfort.
- Taking Dental X-rays (Digital, Cephalometric, Panoramic, CBCT), CEREC and iTero Scanning
- Designing and milling crowns with CEREC Primescan
- Removing and placing metal braces wires and rubber bands
- Bonding of clear aligner attachments
- Took impressions and bite registrations to facilitate accurate dental procedures
- Providing post-operative instructions and care
- Set up and break down treatment rooms for efficient patient flow
- Selecting, sterilizing and maintenance of instruments for procedures
- Maintained cleanliness, organization, and supply levels in treatment rooms
Head of Mutual Funds
Pan African Capital Group Ltd
Lagos State, Nigeria
02.2016 - 10.2016
- Provided telephone and email support to financial advisors regarding mutual fund industry and companies.
- Mobilized subscriptions through effective and regular communication with subscribers to ensure engagement.
- Prepared reports, and offered other financial services to customers and liaised with counter parties.
- Provided innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
Senior Executive Assistant (Sales and Marketing / Customer Relationship Management)
CORONATION MERCHANT BANK LTD
Lagos State, Nigeria
05.2013 - 08.2015
- Built rapport with prospect clients, mobilized funds, and negotiated transactions to secure new business.
- Prepared reports and effectively communicated with customers to enhance relationship management.
- Prepared meeting agendas and documented minutes for board meetings.
- Assisted in developing presentations and reports for stakeholders.
- Communicated with internal departments to ensure smooth operations across the organization.
- Maintained confidential files and handled sensitive information with discretion.
- Organized company events, including team-building activities and client receptions, to foster collaboration and strengthen client relationships.
- Managed multiple projects simultaneously while ensuring deadlines were met without compromising quality standards.
- Developed processes for streamlining workflow among various departments within the organization by establishing effective communication channels between teams.
- Supervised junior staff members including assigning tasks and monitoring progress throughout completion.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Provided guidance regarding protocol requirements when interacting with high-level clients or government officials.
- Developed and maintained filing systems, databases, records management systems, and other office resources.
- Researched documents and analyzed information.
- Orchestrated Board of Directors meetings and created agendas and meeting materials.
- Attended conferences in person and via e-conference format to represent the organization and executives.
Executive Assistant (Sales and Marketing/ Customer Service)
Associated Discount House Limited
Lagos State, Nigeria
03.2009 - 05.2013
- Interacted and established networking relationships with outside customers, high-level executives and administrative assistants in a professional manner.
- Negotiated rates, offering financial advisory services to new and existing customers.
- Prepared reports, presentations, agendas, and minutes for executive staff.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in project management by tracking deadlines and deliverables.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Developed internal communication materials for staff updates.
- Facilitated communication between different departments within the organization.
- Managed and tracked expenses to meet company budget requirements.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Maintained confidential files and organized sensitive documents securely.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Developed effective filing systems for easy retrieval of information when needed.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Followed proper accounting and bookkeeping procedures to support audits.
- Handled confidential information with discretion and integrity.
- Handled confidential information with discretion and integrity.
Customer Service/Relationship Manager
Associated Asset Managers Limited
Lagos State, Nigeria
07.2007 - 03.2009
- Opened new accounts, prepared contract notes and ensured they sent in a timely manner.
- Ensured all financial payments to clients were made on time.
- Communicated with customers and managed incoming correspondence to ensure timely responses.
- Managed client inquiries and resolved issues promptly and effectively.
- Cultivated strong relationships with clients to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Assisted in developing training materials for new customer service representatives.
- Analyzed customer feedback to identify trends and improve service quality.
- Facilitated client communication with internal departments to expedite issue resolution.
- Implemented best practices in customer service protocols and procedures.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Trained staff on customer relationship management software usage and features.
- Analyzed customer data to identify trends and opportunities for improvement.
- Recorded customer interactions and transactions to support service continuity and compliance.
- Conducted regular review meetings with team members to discuss customer service goals and objectives.
- Organized events aimed at strengthening relationships with existing customers.
- Reviewed existing policies related to customer relations and suggested improvements.
- Provided guidance on customer inquiries, complaints, and issues.
- Developed customer service strategies to ensure maximum satisfaction and loyalty.
- Identified areas where additional training was needed for staff members to provide better support.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful a positive and successful work environment.
- Monitored customer feedback and implemented changes to improve services.
Education
Dental Assisting -
Americation Career Training School
New Jersey06-2020
MBA - Business Administration And Management
University of Lagos
Nigeria04-2014
Master of Science - Public And International Affairs
University of Lagos
Nigeria01-2009
Zoology - Bachelor's
Lagos State University
09-2004
High school diploma - Nigeria
Queens College
09-1997
Skills
- SQL and databases
- Data visualization and analytics
- Detail-oriented and organized
- Customer relationship management
- Project management and agile methodologies
- Clinical trials and research
- Microsoft SQL Server and MySQL
- Data mining and regression analysis
- Microsoft Office Suite proficiency
- Sales and marketing strategies
- Inventory management and supply chain
- Patient education and interaction
- Dental assisting and chairside support
- Infection control and sterilization practices
- Presentation skills and communication
Certification
- Dental Assistant, Present
- Certified Dental Assistant
- BLS Certification
- CPR Certification
- X-Ray Certification, 01/25, 10/26
- Dental Radiology Certification
- Radiation Health & Safety Certification
- Registered Dental Assistant
- Driver's License
- BC/BE
Journal Publications
- The Role of Health Literacy in Influencing Oral Hygiene Practices and Dental Care Utilization in General U.S. Populations (2024)
https://www.allmedicaljournal.com/search?q=MHR-D-24-41&search=search
Exploring the Relationship Between Preventive Dental Care Education and Early Detection of Systemic Health Conditions (2002)
https://www.allmedicaljournal.com/search?q=MHR-D-24-40&search=search
Assessing the Effectiveness of Digital Tools (Mobile Apps, Tele-Dentistry, and Online Platforms) in Promoting Preventive Oral Health Behaviors (2026)
https://jofmedical.com/index.php/AJRMMS/article/view/99
Timeline
Registered Dental Assistant (RDA)
Premier Care Dental
05.2025 - Current
Surgical Dental Assistant
Oral Surgery Group
06.2024 - 05.2025
Dental Assistant
Expert Dental
06.2020 - 05.2024
Head of Mutual Funds
Pan African Capital Group Ltd
02.2016 - 10.2016
Senior Executive Assistant (Sales and Marketing / Customer Relationship Management)
CORONATION MERCHANT BANK LTD
05.2013 - 08.2015
Executive Assistant (Sales and Marketing/ Customer Service)
Associated Discount House Limited
03.2009 - 05.2013
Customer Service/Relationship Manager
Associated Asset Managers Limited
07.2007 - 03.2009
Dental Assisting -
Americation Career Training School
MBA - Business Administration And Management
University of Lagos
Master of Science - Public And International Affairs
University of Lagos
Zoology - Bachelor's
Lagos State University
High school diploma - Nigeria
Queens College