Omolola Sokoya
Summary
Skilled in EMR Systems Management and adept at providing exceptional customer service, I have a proven track record of enhancing data accuracy and patient confidentiality in a fast-paced healthcare environment. Leveraging strong analytical skills and a comprehensive understanding of HIPAA, I've streamlined ROI processes, significantly improving compliance and operational efficiency.
Overview
8
8
years of professional experience
Work History
Release of Information Specialist
Experis
Indianapolis, IN
02.2022 - Current
- Process medical ROI requests promptly, utilizing EMR systems to retrieve, review, and release patient records in compliance with HIPAA regulations.
- Collaborate with healthcare providers to ensure accurate interpretation of medical records and authorization forms.
- Organize and maintain a secure, systematic repository of patient information to support efficient retrieval and audits.
- Troubleshoot EMR-related issues, assist staff with technical support, and provide guidance on best practices.
- Conduct regular quality assurance reviews of records to maintain data accuracy and compliance with healthcare policies.
- Deliver outstanding customer service to patients, healthcare providers, and external requestors through phone, email, and in-person communication.
- Located and retrieved files, assisting public with general information.
- Created reports summarizing data from release of information requests.
Medical Records and Health Information Technician
CSI
Jacksonville, FL
03.2019 - 02.2022
- Utilized EMR software to update, manage, and secure patient medical records for a large healthcare organization.
- Assisted in training staff on the effective use of EMR systems to improve adoption and streamline workflows.
- Audited patient information for accuracy, and ensured the confidentiality of sensitive health data.
- Facilitated the digitization of paper records into the EMR system, improving data accessibility, and reducing retrieval times.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Processed and responded to external requests for medical records following established protocols.
- Processed and invoiced records requests from patients, providers and third parties.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Mentored junior team members and managed employee relationships.
- Consolidated diverse medical records.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
Customer Support Representative
Regional medical group
Douglasville, GA
06.2017 - 03.2019
- Provided exceptional customer service, resolving inquiries related to medical records, appointment scheduling, and general health information.
- Managed a high volume of calls and emails, ensuring prompt and accurate responses to patient and provider requests.
- Educated patients and staff on the importance of maintaining accurate medical records for continuity of care.
- Monitored and updated patient record requests in the EMR system, ensuring proper documentation of all interactions.
- Provided detailed instructions to patients on how to request their medical records, including necessary forms, and authorization processes.
- Resolved discrepancies or issues with patient information in collaboration with the medical records and billing departments.
- Resolved discrepancies or issues with patient information in collaboration with the medical records and billing departments.
Education
Bachelor of Science - Computer Engineering
Olabisi Onabanjo University
Ago Iwoye, Ogun State Nigeria07-2012
Skills
- Release of Information (ROI) Processes
- EMR Systems Management (eg, Epic, Cerner, Meditech)
- HIPAA compliance and patient confidentiality
- Medical record auditing and documentation
- Advanced Data Entry and Documentation
- Customer service and support
- Medical Terminology Proficiency
- Strong analytical and organizational skills
Technical Proficiencies
- EMR Systems: Epic, Cerner, Meditech
- Data Entry Software: Microsoft Excel, Microsoft Access
- CRM Tools: Salesforce, ServiceNow
- Other: HIPAA Compliance Tools, Document Management Systems
Timeline
Release of Information Specialist
Experis
02.2022 - Current
Medical Records and Health Information Technician
CSI
03.2019 - 02.2022
Customer Support Representative
Regional medical group
06.2017 - 03.2019
Bachelor of Science - Computer Engineering
Olabisi Onabanjo University
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