Omololu Akala
Royse City,Texas
Summary
Looking for the opportunity to utilize my skills and meet new challenges. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative Construction
Home Depot
Greenville, TX
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
Volunteer
Helping Hand For Relief And Development
Plano, TX
06.2023 - 01.2024
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Spearheaded special projects, driving innovation within the organization''s programs and initiatives.
- Implemented data-driven decision-making processes to optimize resource allocation in service delivery efforts.
- Used strong interpersonal communication skills to convey information to others.
Education
Real Estate - Estate Management
Yaba College of Technology
Lagos, NigeriaHigh School Diploma -
Omole Grammar School
Omole Estate, Lagos, Nigeria.Skills
- Excellent Communication Skills
- Multitasking
- Sales and Appraisal Skills
- Analytical and Logical Thinking
- Problem Solving
- Active Listener
- Willingness To Learn
- Time Management Skills
- Technical Knowledge
- Complaint resolution
- Data Collection
Timeline
Customer Service Representative Construction
Home Depot
06.2023 - Current
Volunteer
Helping Hand For Relief And Development
06.2023 - 01.2024
Real Estate - Estate Management
Yaba College of Technology
High School Diploma -
Omole Grammar School
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