Summary
Overview
Work History
Education
Skills
Timeline
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Omere Ikpefan

Beltsville,MD

Summary

Dynamic Associate Program Manager at RITE AID with a proven track record in enhancing customer satisfaction through effective problem-solving and remote collaboration. Skilled in data privacy and critical thinking, I successfully streamlined processes, reducing escalations and improving service delivery. Committed to delivering impactful results and fostering strong client relations.

Overview

4
4
years of professional experience

Work History

Associate Program Manager

RITE AID
01.2022 - 06.2025
  • Delivered high-quality customer service in a fast-paced remote environment, ensuring client satisfaction and timely issue resolution.
  • Coordinated loyalty programs, mobile app features, and service upgrades to enhance user experience.
  • Collaborated with team members via Slack, Zoom, and email to efficiently address customer needs.
  • Identified recurring issues and implemented solutions to streamline processes and minimize escalations.
  • Maintained accurate documentation to ensure compliance with data privacy protocols.
  • Recorded project plans, budgets, and post-project analyses for effective tracking.
  • Provided regular updates to senior management on program status, risks, and achievements.

Customer Service Rep

RITE AID
01.2021 - 01.2022
  • Managed multiple client requests simultaneously, providing timely updates and solutions.
  • Collaborated with team members to troubleshoot complex problems and enhance customer experience.
  • Applied critical thinking to identify root causes and prevent future issues.
  • Ensured all interactions adhered to company policies and data security standards.

Education

Bachelor of Arts - Political Science

Asbury University
Wilmore, KY
12-2020

Skills

  • Remote collaboration
  • Customer service and support
  • Client relations
  • Problem solving
  • Critical thinking
  • Data privacy and security
  • Time management
  • Multitasking
  • Written and verbal communication
  • Conflict resolution and escalation handling
  • Microsoft Office Suite and Google Workspace
  • CRM software proficiency
  • Basic data analysis and reporting

Timeline

Associate Program Manager

RITE AID
01.2022 - 06.2025

Customer Service Rep

RITE AID
01.2021 - 01.2022

Bachelor of Arts - Political Science

Asbury University