Omoro Kantamanto
Philadelphia,PA
Summary
Knowledgeable Social Media Specialist experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Works well under pressure with little to no supervision to achieve benchmark results and company goals.
Overview
13
13
years of professional experience
Work History
Crew Manager
Amtrak
04.2023 - Current
- Coordinated 50 schedules for optimal coverage of daily consist workload and adjusted quickly to changing demands.
- Communicated with over 80 employees and field management orally and written to provide arrival updates and resolution to complex problems.
- Managed service disruptions effectively providing guidance and support to crews in high-pressure environments
- Used analytical tools and relationship management skills to effectively build reports and performance data
- Simultaneously manages multiple projects involving Cross functions among different departments.
- Maintains thorough understanding of Amtrak operations across all functions and geographical territories.
Dispatcher
Pinnacle Transportation Services
04.2022 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Received new orders, prepared documentation, and assigned personnel.
Conductor
Amtrak
03.2023 - 04.2023
- Communicated with train dispatchers to obtain and adjust routes.
- Negotiated and directed train and rail cars movement.
- Signaled crew members, utilizing hand or flag signals, proper radio communications and lanterns.
- Checked tickets and passenger information to verify payment, destinations and special considerations.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
Maintenance
SEPTA
09.2019 - 04.2022
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Painted surfaces using brushes, spray guns, and paint rollers.
Machine Operator
The Hershey Company
12.2013 - 08.2019
- Trained staff of 10 direct labor employees to perform assembly and manufacture of product.
- Maintained quality assurance and customer satisfaction objectives.
- Monitored machine operation and diagnosed malfunctions.
- Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
Customer Service Associate
Turkey Hill Minit Markets
09.2011 - 12.2014
- Delivered exceptional customer service through ackowledgement, communication and commitment to quality.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Adhered to all company policies procedures and safety standards.
- Ensured a safe work place for employees and customers alike, reported any defects and or maintenance issues to manager.
Education
Computer Science
Thaddeus Stevens College of Technology
High School Diploma -
South Philadelphia High School
2011
Skills
- Social Media Strategy
- SEO knowledge
- Social media expertise
- Project Management
- Sprinklr Management Systems
- Transportation Background
- Content Management
- Leadership Role Experience
- Customer Service Experience
- Content Production
- Influencer Collaboration
- Critical Thinking
Timeline
Crew Manager
Amtrak
04.2023 - Current
Conductor
Amtrak
03.2023 - 04.2023
Dispatcher
Pinnacle Transportation Services
04.2022 - Current
Maintenance
SEPTA
09.2019 - 04.2022
Machine Operator
The Hershey Company
12.2013 - 08.2019
Customer Service Associate
Turkey Hill Minit Markets
09.2011 - 12.2014
High School Diploma -
South Philadelphia High School
Computer Science
Thaddeus Stevens College of Technology
Similar Profiles
Rodney ElliottRodney Elliott
Trainmaster II at AMTRAKTrainmaster II at AMTRAK
Steve HauckSteve Hauck
Track Inspector at AmtrakTrack Inspector at Amtrak
Steven Swan JrSteven Swan Jr
B & B Mechanic at AmtrakB & B Mechanic at Amtrak