Over 5years experience as a Seasoned Technical Support Analyst with track records of assisting over 400 customers in a given week and improving retention by 30%. My core strength is the ability to understand clients' needs and provide the best solution. My managers would mostly describe me as a diligent, conscientious and solution-oriented professional who takes every opportunity to learn new skills and grow immensely. If given the chance, I would excel in the position of Customer Technical support. I look forward to speaking with the hiring teams.
Operating System (Windows Server 2003/2016/2019, Linus, VMware and all other Windows base version,) Process Flows & Call-Tracking Tools: ITIL incident management service processes; HEAT, Network configuration, Networking Hardware Installation, Network Support, Platforms( Windows, Mobile, Unix, NetWare), Servers Wireless Area Network (WAN) Architecture, Database, Microsoft Visual C#NET, MicrosoftNet Framework, Technical Assistance, Oracle cloud Infrastructure Solution, AWS Solution, Netapp Technical Positioning of Storage GRID, HPE Converged Infrastructure Credential Database: MS Access, MS SQL and Oracle 10g/11g/12c Website Optimization (JavaScript’s, Html, PHP, CSS MySQL, Programming, Google workspace, Content Marketing, Web development projects (WordPress, Ecommerce, SEO, OpenCart, jQuery, Megento), MS office, Training and Development, Agile Workflow, Nodejs, Java Networking: Windows Server 2003/2008, WINS, AD, Network Security, VPN, Cisco Open Source: Windows, Apache, MySQL, PHP, WHM, HTML5/XHTML, CSS, JavaScript, jQuery GUI and Graphics Design: ADOBE CS Suite (Dreamweaver, Fireworks, Flash, Illustrator, Photoshop), Microsoft Office Suite (Word, Excel, PowerPoint, Access) Cloud Computing infrastructure (AWS, Oracle, Google, Digital Ocean, Dockers, Python, Ubuntu, API, Microsoft Azure), GE Concord, DSC Impassa, Safe watch 3000, Quick connect 3, Command, Simon XT, Qolysys IQ2 IQ4, Citrix Receiver for MMB, Chudly, The Shield, Aspect Workforce
UBA, FCMB Bank Automated Teller (ATM) Machine Connectivity and site to site connectivity UBA, Sterling Bank Application's performance Platform Deployment of Newrelic APM and Infra Agents and collecting metrics Exxon mobil, Automated Workflow interface using Oracle cloud infrastructure. Exxon mobil , Emergency Evaluation solution and access point integration Lenoox Reed, LoS - connectivity between the two sites and site acquisition.