Summary
Overview
Work History
Education
Skills
Timeline
Generic

Omosefe Felicia Saseun

616 Mistflower Dr, Acworth.,GA

Summary

Dynamic Area Coach at Mahamitra LLC with a proven track record in boosting sales and team performance. Expert in employee training and conflict resolution, I revitalized underperforming teams, achieving consistent sales growth. Passionate about talent development, I fostered a performance-oriented culture that enhanced customer relationships and operational efficiency.

Overview

8
8
years of professional experience

Work History

Area Coach

Mahamitra LLC
Roswell, GA
02.2023 - Current
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Identified and developed top talent to promote performance-oriented culture.
  • Consistently achieved sales increase over forecast.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
  • Monitored and evaluated district performance to ensure goals were met.
  • Implemented new processes and procedures tactfully and passionately.
  • Resolved conflicts between employees or customers in a professional manner.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Mentored team members by demonstrating best practices for sales and customer service.

Restaurant Manager

Mahamitra LLC
Cartersville, GA
05.2019 - 01.2023
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established policies for cash handling procedures to maximize security measures.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved problems or concerns to satisfaction of involved parties.

Assistant Manager

Mahamitra LLC
Acworth, GA
10.2017 - 04.2019
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Maintained accurate records of sales transactions and other financial information.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Reviewed employee performance data regularly to identify areas needing improvement.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Shift Leader

Mahamitra LLC
Atlanta, GA
01.2017 - 04.2018
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Supervised and trained staff on restaurant policies, procedures, and customer service standards.
  • Ensured all opening and closing procedures were completed as outlined in the shift checklist.
  • Resolved customer complaints in a professional manner.
  • Maintained safe food handling practices to prevent germ spread.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Tracked inventory levels of cleaning supplies used throughout the restaurant during each shift.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Ensured all health, safety, and sanitation regulations were adhered to according to company policy.
  • Monitored food temperatures to ensure safety and quality standards were met.
  • Analyzed operational reports to determine areas where efficiency could be improved.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Managed front-of-house operations including seating guests, answering phones, taking orders.
  • Rotated inventory to reduce waste and optimize freshness.
  • Maintained accurate records of sales transactions using POS system software.

Education

Bachelor of Science - Business Economics

University of Ibadan
Oyo State. Nigieria
07-2008

Skills

  • Sales forecasting
  • Employee training
  • Customer relationship management
  • Inventory management
  • Project management
  • Performance evaluation
  • Team building
  • Budget management
  • Conflict resolution
  • Team development
  • Talent recruitment
  • Staff training and development
  • Operations management
  • Employee engagement
  • Coaching techniques

Timeline

Area Coach

Mahamitra LLC
02.2023 - Current

Restaurant Manager

Mahamitra LLC
05.2019 - 01.2023

Assistant Manager

Mahamitra LLC
10.2017 - 04.2019

Shift Leader

Mahamitra LLC
01.2017 - 04.2018

Bachelor of Science - Business Economics

University of Ibadan

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Omosefe Felicia Saseun