Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

OMOTAYO OGUNDELE AJIBULU

Summary

Professional Summary Skills Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Client Services Manager

Bayada Home Healthcare
03.2021 - Current
  • Managed a team of 25 clinicians and overseeing care for over 150 clients/patients
  • Ensure the achievement of financial targets while meticulously managing cash flows, financial reporting, and other financial responsibilities
  • Spearheaded continuous improvement initiatives by collecting and analyzing data to enhance center quality, efficiency, and profitability
  • Developed and implemented effective corrective action plans in response to audit findings in collaboration with market leadership
  • Maintained strict adherence to HSE and OSHA policies and procedures, ensuring compliance with regulations and completing record-keeping requirements
  • Optimized inventory management, balancing efficiency and customer service while minimizing investment
  • Perform quality controls and monitor production KPIs
  • Piloted employee engagement and satisfaction initiatives as the Employee Experience Ambassador
  • Conducted comprehensive assessments of program authorities, staffing models, resource capabilities, and organizational processes
  • Addressed client requests and resolved problems
  • Led, motivated, and supported a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem-resolution
  • Recruited, trained, and supervised staff
  • Collaborated with the marketing department to develop client campaigns and capture feedback
  • Corresponded directly with referral sources regarding client referrals and care
  • Found ways to increase the quality of customer service
  • Tracked daily client census and budget goals
  • Led onboarding and training for new hires and curated the monthly employee newsletter
  • Collaborative approach in partnering with departmental and institutional leaders
  • Key Achievements: Successfully improved profitability by 5% through data-driven operational enhancements
  • Developed and implemented cost-effective inventory management strategies, reducing costs.

Owner

TizzleYourFancyEvents, LLC
01.2019 - Current
  • Develop detailed wedding plans and timelines for clients, including researching and selecting vendors, managing budgets, and maintaining organization throughout the wedding planning process
  • Manage bookings and contracts with vendors, ensuring that all payments and deposits are made on time
  • Coordinate all logistics from scheduling meetings with vendors to overseeing set up on the day of event
  • Create detailed schedules for wedding day and ensure that all vendors are aware of their duties and responsibilities
  • Provide creative solutions to any issues that may arise during the wedding planning process
  • Attend meetings with clients and vendors to ensure all details are discussed and finalized
  • Monitor progress to ensure timelines and budgets are met
  • Establish relationships with vendors and clients to ensure satisfaction

Assistant Practice Manager

Sinai Hospital
10.2018 - 03.2021
  • Maintained a clean and efficient work environment while ensuring sufficient operating supplies and forms
  • Conducted routine internal procedures and documentation audits, ensuring compliance with standards and regulations
  • Demonstrated strong leadership and communication skills to drive results and enhance team performance
  • Managed and supervised staff, including mentoring, coaching, and conducting performance evaluations
  • Managed the Patient Satisfaction and Communication Committee consisting of over 40 staff members
  • Successfully recovered over $1 million in unbilled patient stays through auditing clinician billing reports
  • Created daily charge reports, conducted audits, and monitored key performance indicators for accounts receivable
  • Led in-service training for hospitalists and organized annual corporate events
  • Partnered with cross-functional teams to improve proprietary tools and systems
  • Acted as a liaison between the Hospitalist team and executive leadership
  • Ensured compliance with licensure requirements and tracked employee reimbursements
  • Handled travel requests, calculated staff PTO, and approved payroll in Kronos
  • Maintained a clean and efficient work environment while ensuring sufficient operating supplies and forms
  • Conducted routine internal procedures and documentation audits, ensuring compliance with standards and regulations
  • Demonstrated strong leadership and communication skills to drive results and enhance team performance
  • Managed and supervised staff, including mentoring, coaching, and conducting performance evaluations
  • Key Achievements: - Achieved improvement in staff performance and satisfaction through effective surveying and monitoring
  • Implemented process improvements that led to reduction in operational defects.

Lead Financial Consultant

PNC Bank
07.2017 - 10.2018
  • Collaborated with companies and individuals to develop financial plans for their future
  • Provided guidance on various financial topics including spending habits, investments, and loans
  • Conducted financial literacy classes and identified savings opportunities for clients
  • Acted as the Interim Branch Manager for a period of four months
  • Managed weekly reconciliation of $100,000 in ATM funds and branch balances
  • Maintained balance sheet support schedules and conducted research on reconciling items

Education

Masters - Healthcare Administration

University of Maryland Global Campus
Adelphi, MD

Bachelor of Science - Biology, Spanish

Morgan State University
Baltimore, MD

Skills

  • Business Process Design & Improvement
  • Process Mapping & Documentation
  • Agile Methodology
  • CME tracking & reimbursement
  • Cerner, HomeCare HomeBase & Epic EMR
  • Customer Success Management
  • Accounts Reconciliation
  • Accounts Receivable
  • Healthcare Management
  • Content Creation
  • Payroll Administration/processing
  • MS Office Proficiency
  • Risk assessment/management
  • Medicare Guidelines
  • Benefits administration
  • Strong business acumen and acuity
  • Proficiency in financial management and budgeting
  • Excellent critical reasoning and problem-solving skills
  • Strong organizational skills and attention to detail
  • Leadership, training, and communication skills
  • Ability and willingness to travel up to 40% of the time
  • Familiarity with regulatory standards and compliance
  • Account Management
  • Client Relationships
  • Client Rapport
  • Client Surveys
  • Staff Training
  • Hiring and Recruitment
  • Team Development
  • Client Education
  • Client Retention
  • Schedule Management
  • Staff Management
  • Human Resources Management
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Hiring and Training
  • Onboarding and Orientation
  • Good Judgment
  • Professional and Courteous
  • Problem Resolution
  • Staff Development
  • Goal Setting
  • Team Leadership
  • Task Delegation
  • Scheduling and Coordinating
  • Needs Assessment
  • Interpersonal Relations

Certification

Cornell University Women's Entrepreneurship Program Certificate (2023)Upskillist - Diploma in Project Management (Issued 2023) Scrum Institute - Certified Scrum Master (Issued 2022)

Affiliations

Owner of TizzleYourFancyEvents Event Planning & Decor, Patient Communications Steering Committee Member 2020, Sigma Gamma Rho Sorority Incorporated President 2016 -2017, and Foreign Language Honor Society Alpha Mu Gamma Inductee 2017

Timeline

Lead Client Services Manager

Bayada Home Healthcare
03.2021 - Current

Owner

TizzleYourFancyEvents, LLC
01.2019 - Current

Assistant Practice Manager

Sinai Hospital
10.2018 - 03.2021

Lead Financial Consultant

PNC Bank
07.2017 - 10.2018

Masters - Healthcare Administration

University of Maryland Global Campus

Bachelor of Science - Biology, Spanish

Morgan State University

Similar Profiles

CREATE PROFILE
OMOTAYO OGUNDELE AJIBULU