Omotoke Ogunnowo
Katy,TX
Summary
I am well trained and certified in the medical field. I care so much for my patients and put so much love and care into my job. I get the job done.
Overview
10
10
years of professional experience
Work History
Certified Home Health Aide
F Planet
01.2023 - Current
- Provided personalized care to clients, enhancing daily living activities and overall well-being.
- Assisted with medication management, ensuring adherence to care plans and safety protocols.
- Collaborated with healthcare professionals to develop and implement individualized care strategies.
- Trained new staff on best practices for patient care and operational procedures.
Medical Assistant
Faculty Group Practice
02.2020 - 06.2021
- Obtains vital signs, weights, and EKGs when needed, and all other tests within the scope of the practice. Assist with blood collection/phlebotomy as needed.
- Assist with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility.
- Ensures chart is available, with relevant lab work and test reports if indicated, for the physician when the physician sees the patient.
- Stocks exam room/treatment rooms with medical supplies, linen, and designated chart forms. Notify the Office Manager when supplies are low.
- Ensures exam rooms and treatment areas are cleaned after each patient leaves and prepared for the next patient. Assists with light housekeeping duties which include spills.
- Assures completion of patient charges as per policy.
- Assists patient with obtaining food, toileting, ambulating and maintaining comfort.
- Assists physicians with procedures (e.g., GI procedures, all medical exams).
- Cleans and sterilizes designated equipment after use.
- Answers telephone in treatment area and assists staff in scheduling treatments.
- Assists patients and communicate with Physicians to obtain prescription renewals as needed.
- Performs other duties as assigned.
- Administered patient care and support, enhancing overall patient satisfaction and comfort.
- Assisted in clinical procedures, maintaining compliance with safety protocols and best practices.
- Managed appointment scheduling and follow-ups, ensuring efficient workflow for medical staff.
- Educated patients on treatment plans and medication usage, fostering improved health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Increased efficiency in office by implementing digital filing system for patient records.
- Implemented quality control measures in clinical operations, contributing to enhanced patient safety standards.
- Collaborated with healthcare providers to coordinate patient care plans effectively, improving service delivery.
- Trained new medical assistants on office procedures and best practices to enhance team performance.
- Streamlined electronic health record documentation processes for accuracy and efficiency.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Amazon Warehouse Associate
Amazon New York
06.2018 - 01.2020
- Receive and prepare inventory for delivery
- Use technology like smartphones and handheld devices to sort, scan, and prepare orders
- View prompts on screens and follow direction for some tasks
- Build, wrap, sort, and transport pallets and packages
- Receive truck deliveries
Customer Service Representative
Jonathan Adler
01.2016 - 05.2018
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Education
Certified Medical Assistant - undefined
Certified Personal Aid - undefined
BSc - Computer Sciences
University of Lagos
01.2011
Skills
- Registered phlebotomy tech (RPT)
- Certified CPR and first Aid
- Excellent time management
- Proficiency in using Microsoft office software
- Verbal and written communication
- Attention to details
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Strong phone contact handling skills and active listening
Timeline
Certified Home Health Aide
F Planet
01.2023 - Current
Medical Assistant
Faculty Group Practice
02.2020 - 06.2021
Amazon Warehouse Associate
Amazon New York
06.2018 - 01.2020
Customer Service Representative
Jonathan Adler
01.2016 - 05.2018
Certified Medical Assistant - undefined
Certified Personal Aid - undefined
BSc - Computer Sciences
University of Lagos