Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Associate
Frederick Community College
Frederick, MD
11.2022 - Current
Prepared expense reports utilizing company software applications.
Tracked progress of project milestones through completion while reporting any issues encountered along the way.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Assisted in scheduling meetings and preparing agendas for executive staff.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Created weekly reports summarizing departmental activities and accomplishments.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Conducted research projects on behalf of the executive team to inform decision-making processes.
Executive Administrative Assistant
Bowie State University
Bowie, MD
01.2022 - 11.2023
Managed director's calendar and prepared meeting agenda and materials.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Delivered optimal administrative, customer service and case management support.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Assisted in preparing marketing materials such as brochures and flyers for distribution at trade shows and other events.
Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
Graduate Administrative Assistant
Southeast Missouri State University
Cape Girardeau, MO
08.2019 - 05.2021
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Maintained an organized system of files and ensured accuracy of information stored within files.
Answered inquiries from internal or external customers regarding office procedures.
Created presentations utilizing PowerPoint software for executive-level management review.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Drove customer feedback to deliver information to management for corrective action.
Assisted with the preparation of various documents including correspondence, memos, invoices, presentations.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Technical Associate
Southeast Missouri State University
Cape Girardeau, MO
09.2015 - 05.2018
Stayed abreast of latest software developments to enhance job knowledge.
Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Collected, analyzed and reported on data for use in operational planning.
Processed, tested and refurbished usable hardware for organizational redeployment.
Maintained inventory records of all IT equipment on site.
Demonstrated advanced product knowledge to solve customer issues.
Resolved record-breaking backlog of support tickets following major system malfunction.
Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Assisted application maintenance and peripheral deployment by maintaining assembly and testing procedures.
Worked with internal teams to deliver accurate information to customers and service accounts.
Resolved technical problems through troubleshooting techniques.
Supervised and directed workers engaged in installation of data communication equipment and software.
Analyzed system logs and identified potential issues with computer systems or networks.
Participated in meetings or workshops related to technology initiatives within the organization.
Collaborated with other departments to resolve technical challenges related to their operations.
Education
Master of Arts - Public Administration
Southeast Missouri State University
Cape Girardeau, MO
05-2021
Bachelor of Science - Public Relations
Southeast Missouri State University
Cape Girardeau, MO
05-2019
Skills
Strategic Planning
Records Management
Data Analysis
Data Processing
Project Management
Customer Service
Administrative Support
Project Planning
Schedule Management
Certification
Google project management certificate
Languages
English
Professional
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References
References available upon request.
Timeline
Administrative Associate
Frederick Community College
11.2022 - Current
Executive Administrative Assistant
Bowie State University
01.2022 - 11.2023
Graduate Administrative Assistant
Southeast Missouri State University
08.2019 - 05.2021
Technical Associate
Southeast Missouri State University
09.2015 - 05.2018
Master of Arts - Public Administration
Southeast Missouri State University
Bachelor of Science - Public Relations
Southeast Missouri State University
Google project management certificate
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