Omotunde Ogunbanjo
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Health Care Customer Service Representative
Modivcare
03.2023 - Current
- Connecting people with care, Interacted with insurance companies to verify patient eligibility and benefits.
- Managed high volume of incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Facilitated communication between patients and various departments and staff.
Customer Service Representative
Equiniti Trust Company
01.2023 - 04.2023
- Responded to customer inquiries about stock accounts, tax forms information and transaction history.
- Provided information regarding share balance summary, cost basis of stocks sold and retrieve historical statements.
- Investigated and researched old accounts and source of stock transfer to resolve customer inquiries.
Customer Service Representative
MI Windows And Doors
07.2020 - 10.2021
- Answered constant flow of customer calls with minimal wait times.
- Resolved customers inquires, complaints and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions
- Navigated multiple systems to identify source of issue
Customer Returns Associate
Kuehne + Nagel
03.2018 - 06.2020
- Review customers claims, send information to appropriate department for investigation and communicate with customers about return.
- Kept record of customers interactions and transactions, recording details of inquires, complaints and comments, as well as action taken.
- Conducted research to complete service requests.
Customer Service Associate
CVE Technology
02.2015 - 03.2018
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Remained calm, composed and polite to deescalate aggressive customer behavior.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Diploma - Fundamentals of Computer Science
Nissi Computer School
Nigeria 09.2006
High School Diploma -
Mayflower High School
Nigeria 06.2005
Skills
- CRM Software
- Microsoft Excel
- Microsoft Word
- Active Listening
- Computer Proficiency
- SAP
- Data entry
- Conflict Resolution
Languages
English
Timeline
Health Care Customer Service Representative
Modivcare
03.2023 - Current
Customer Service Representative
Equiniti Trust Company
01.2023 - 04.2023
Customer Service Representative
MI Windows And Doors
07.2020 - 10.2021
Customer Returns Associate
Kuehne + Nagel
03.2018 - 06.2020
Customer Service Associate
CVE Technology
02.2015 - 03.2018
Diploma - Fundamentals of Computer Science
Nissi Computer School
High School Diploma -
Mayflower High School
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