Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Omowale Grier

Smyrna,GA

Summary

Licensed property and casualty insurance agent. Gifted in working with stressed, and upset individuals in need of information and supportive in guidance to navigate systems with great communication skill.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Customer Service Representative

TTEC
01.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Set up customer payment plans to cover policies and renewals.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.

Customer Service Representative

Dentistry For Children
04.2018 - 12.2022
  • Trained staff on operating procedures and company services. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Identified potential sales opportunities during interactions, and up-selling products or services when appropriate.
  • Responded to customer calls and emails to answer questions about products and services. Managed approximately 30 plus incoming calls, emails and faxes per day from customers.'
  • Addressed customer account discrepancies and concerns.
  • Generated customer service reports to track customer satisfaction.
  • Trained new personnel regarding company operations, policies, and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Office Administrative Assistant

Griswold Home Health Care
06.2016 - 04.2018
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Supported executive decision-making by preparing comprehensive reports on office performance metrics.

Education

Dental Hygiene

Georgis State University

Skills

  • Complaint Handling
  • Client Education
  • Hiring and Training
  • Employee Coaching and Mentoring
  • Telephone Etiquette
  • Attention to Detail
  • Policy Implementation
  • Performance Evaluations
  • Customer Relationship Management (CRM)
  • Quality Assurance
  • Staff Training and Development

Certification

property and casualty license

References

References available upon request.

Timeline

Insurance Customer Service Representative

TTEC
01.2023 - Current

Customer Service Representative

Dentistry For Children
04.2018 - 12.2022

Office Administrative Assistant

Griswold Home Health Care
06.2016 - 04.2018

Dental Hygiene

Georgis State University

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Omowale Grier