Siara Koat
Valley Stream,NY
Summary
Highly motivated and results-driven professional with a proven track record of success in various roles. Possesses strong organizational and communication skills, with the ability to manage multiple tasks efficiently. Demonstrates a commitment to continuous learning and professional development. Adept at working both independently and collaboratively within a team environment. Seeking to leverage skills and experience to contribute effectively to a dynamic and growth-oriented organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Acura
Valley Stream, NYA
10.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered and directed incoming calls using multi-line telephone system.
Customer Service Representative
Mta Nyct
Long Island City, NY
11.2023 - 12.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Summer Camp Counselor
FDOC
Brooklyn, NY
06.2021 - 07.2024
- Provided guidance and support to campers in a safe, encouraging environment.
- Assisted with the planning and execution of daily activities for campers.
- Supervised groups of children during recreational activities.
- Conducted safety checks on all equipment used by campers.
- Ensured that all rules were followed at the camp grounds.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
Cashier
Foot Locker
Brooklyn, NY
11.2021 - 10.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Associate of Applied Science - Nursing
St Francis College
Brooklyn, NY05-2027
Skills
- Scheduling
- Customer and client relations
- Multitasking and prioritization
- Professional and polished presentation
- Meticulous and organized
- Multi-line telephone operation
- Multi-line phone system operation
- Spreadsheet tracking
- Customer/Client relations
- Positive and professional
- Service-oriented mindset
- Telephone skills
- Verbal and written communication
Certification
- BLS CERTIFICATION
- CPR CERTIFICATION
Languages
English
Full Professional
Timeline
Customer Service Representative
Mta Nyct
11.2023 - 12.2024
Receptionist
Acura
10.2023 - Current
Cashier
Foot Locker
11.2021 - 10.2023
Summer Camp Counselor
FDOC
06.2021 - 07.2024
Associate of Applied Science - Nursing
St Francis College
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