To work in a challenging and stimulating environment with opportunity to use my current experience and to enrich my knowledge and enhance my experience. To contribute towards the achievement of organizational objective by applying my professional skills. Seasoned Job Title with strengths in customer relationship management and financial research. Reviewed accounts frequently and worked with customers to rectify overdue balances. Computed interest and payments and explained charges to customers. Resourceful Solution Architect with Number years of customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives. Detail-oriented Broadband Technician offering proven success in customer relationship management and company product knowledge illustrated over Number years of positive industry performance. Eager to apply advanced knowledge in broadband service installation and configuration to add value to the Company team. Adept at updating and maintaining customer relationship management systems. Accurate, efficient, and organized with good data entry and recordkeeping abilities. Self-motivated team player with an analytical mindset. Sales and marketing team support personnel with adaptive solutions to departmental needs. Flexible administrator of Customer Relationship Management systems (CRMs) to facilitate favorable customer alliances. Results-minded analyzer of marketing and sales metrics with proven to leverage teams to exceed quarterly goals through positive reinforcement. Smart Online Chat Specialist offering more than Number years of experience in customer service. Known for saving customer relationships that had been deemed irreparable. Looking for another great opportunity to improve the user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Relationship Management
Abdullah Hashim, Honda Company
09.2015 - 06.2024
Utilized customer relationship management systems to document client interactions through oracle.
Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
Implemented a robust customer relationship management system to track leads and conversions across various channels effectively.
Utilized customer relationship management systems to document client interactions.
Supported business growth through effective customer relationship management and correspondence handling.
Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Writer
Writer
06.2014 - 05.2024
Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
Interviewed individuals by phone, video chat and in-person to write news stories.
Generated ideas for new content series or formats based on audience interests and market trends.
Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Education
Ethiopian International School
Jeddah, KSA
Oracle Right-now Agent Portal -
HONDA COMPANY
Oracle Right-now Customer Portal -
HONDA COMPANY
Oracle and Java -
Call Center -
HONDA COMPANY
11.2023
Microsoft Office: Word, Excel and PowerPoint -
BSc (Hons) in Computer Science - Science Student
Binary University
05.2021
Skills
Customer Relationship Management (CRM)
Application Portfolio Management
Recall system management
Customer profile management
Data Entry
Data accuracy
Creative Writing
Empathy and patience
Accomplishments
Documented and resolved Issue which led to Results.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved Result by introducing Software for Type tasks.
Achieved Result by completing Task with accuracy and efficiency.
Marital Status
Single
Career Experience
Leadership
Proficiency in using Computer Programs and the Internet
Software Installation (Windows, MS Office)
Speed in Data Entry and Word Processing
Communication
Self-Motivation
Decision Making
Ability to perform well under work pressure
Research Skills
Seriousness at work and the Ability to Achieve Tasks
Fully Adapted to Work within the team
Ability to deal with Workmates
Ambitious to gain more knowledge in any field
Punctuality
Tact and Good-Looking
Having the art of Communication and a Fast Learner
Personal Information
Date of Birth: 08/12/97
Hobbies and Interests
Traveling
Reading
Football
Affiliations
Association for Computing Machinery
Association of Information Technology Professionals