Summary
Overview
Work History
Education
Skills
Accomplishments
Marital Status
Career Experience
Personal Information
Hobbies and Interests
Affiliations
Certification
Languages
Timeline
Generic

Omran Ahmedin

Dc Washington,MD

Summary

  • To work in a challenging and stimulating environment with opportunity to use my current experience and to enrich my knowledge and enhance my experience. To contribute towards the achievement of organizational objective by applying my professional skills. Seasoned Job Title with strengths in customer relationship management and financial research. Reviewed accounts frequently and worked with customers to rectify overdue balances. Computed interest and payments and explained charges to customers. Resourceful Solution Architect with Number years of customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives. Detail-oriented Broadband Technician offering proven success in customer relationship management and company product knowledge illustrated over Number years of positive industry performance. Eager to apply advanced knowledge in broadband service installation and configuration to add value to the Company team. Adept at updating and maintaining customer relationship management systems. Accurate, efficient, and organized with good data entry and recordkeeping abilities. Self-motivated team player with an analytical mindset. Sales and marketing team support personnel with adaptive solutions to departmental needs. Flexible administrator of Customer Relationship Management systems (CRMs) to facilitate favorable customer alliances. Results-minded analyzer of marketing and sales metrics with proven to leverage teams to exceed quarterly goals through positive reinforcement. Smart Online Chat Specialist offering more than Number years of experience in customer service. Known for saving customer relationships that had been deemed irreparable. Looking for another great opportunity to improve the user experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Relationship Management

Abdullah Hashim, Honda Company
09.2015 - 06.2024
  • Utilized customer relationship management systems to document client interactions through oracle.
  • Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
  • Implemented a robust customer relationship management system to track leads and conversions across various channels effectively.
  • Utilized customer relationship management systems to document client interactions.
  • Supported business growth through effective customer relationship management and correspondence handling.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

Writer

Writer
06.2014 - 05.2024
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Generated ideas for new content series or formats based on audience interests and market trends.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.

Education

Ethiopian International School
Jeddah, KSA

Oracle Right-now Agent Portal -

HONDA COMPANY

Oracle Right-now Customer Portal -

HONDA COMPANY

Oracle and Java -

Call Center -

HONDA COMPANY
11.2023

Microsoft Office: Word, Excel and PowerPoint -

BSc (Hons) in Computer Science - Science Student

Binary University
05.2021

Skills

  • Customer Relationship Management (CRM)
  • Application Portfolio Management
  • Recall system management
  • Customer profile management
  • Data Entry
  • Data accuracy
  • Creative Writing
  • Empathy and patience

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by introducing Software for Type tasks.
  • Achieved Result by completing Task with accuracy and efficiency.

Marital Status

Single

Career Experience

  • Leadership
  • Proficiency in using Computer Programs and the Internet
  • Software Installation (Windows, MS Office)
  • Speed in Data Entry and Word Processing
  • Communication
  • Self-Motivation
  • Decision Making
  • Ability to perform well under work pressure
  • Research Skills
  • Seriousness at work and the Ability to Achieve Tasks
  • Fully Adapted to Work within the team
  • Ability to deal with Workmates
  • Ambitious to gain more knowledge in any field
  • Punctuality
  • Tact and Good-Looking
  • Having the art of Communication and a Fast Learner

Personal Information

Date of Birth: 08/12/97

Hobbies and Interests

  • Traveling
  • Reading
  • Football

Affiliations

  • Association for Computing Machinery
  • Association of Information Technology Professionals

Certification

  • Licensed Job Title - Timeframe
  • CISA - Certified Information Systems Auditor
  • Area of certification Training - Timeframe
  • Area of certification, Company Name - Timeframe

Languages

Arabic
Full Professional

Timeline

Customer Relationship Management

Abdullah Hashim, Honda Company
09.2015 - 06.2024

Writer

Writer
06.2014 - 05.2024

Ethiopian International School

Oracle Right-now Agent Portal -

HONDA COMPANY

Oracle Right-now Customer Portal -

HONDA COMPANY

Oracle and Java -

Call Center -

HONDA COMPANY

Microsoft Office: Word, Excel and PowerPoint -

BSc (Hons) in Computer Science - Science Student

Binary University
Omran Ahmedin