Summary
Overview
Work History
Education
Skills
Timeline
Generic

Omuniek Starks

Smyrna,GA

Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively building loyalty and long-term relationships with customers while achieving all individual sales goal. 3 years of logistics experience in shipping, receiving and organized supplies to meet business needs. Good inventory control and auditing skills. Desire long-term, Growth-oriented position with A trust worthy company

Overview

10
10
years of professional experience

Work History

Order Selector

Dixie Construction Products
10.2021 - Current
  • Constantly take picking orders and filling orders from 3 different branches and outside salesmen
  • Filling in person orders as well to satisfy the customer

Shift Leader

Krystal's Restaurant
02.2024 - 03.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Sustained an organized and hazard-free workplace while enforcing adherence to safety guidelines.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Order Selector/Picker

ADI
03.2019 - 03.2021

Gym Staff Member

Planet Fitness
08.2018 - 07.2019
  • Maintained a record of all guests and members coming to the gym
  • Handled all incoming calls and answered the enquiries made
  • Assisted the Duty Manager in maintaining the gym
  • Administered the payments made by the members
  • Resolved all customer complaints
  • Maintained inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary
  • Directed, supervised and evaluated work activities of employees, patrons, athletes, maintenance, and other personnel
  • Prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
  • Developed instructional materials and conduct in-service and community-based fitness programs
  • Provided New User Orientation for circuit, cardio and free weight equipment, ensuring safe and effective use of all equipment
  • Inspected facility equipment and performed basic maintenance as needed
  • Coordinated and managed multi-use gym space for different sports based on guest preference and participation

Customer Service Rep & Stocker

Bath & Body Works
06.2017 - 01.2018
  • Oversaw and handled the presentation of merchandise on store floor
  • Maintained logs of activities and completed work
  • Performed other work as required or assigned
  • Cleaned and maintained supplies, tools, equipment, and instruments, and storage areas to ensure compliance to safety regulations
  • Delivered products, supplies, and equipment to designated area, and determined sequence and release of back ordered according to stock availability
  • Assisted and directed to other stockroom, warehouse, and storage yard workers
  • Received, counts, and stored stock items and recorded data, manually and using computer

Receiving & Stocker

Target
01.2015 - 01.2018
  • Transferred and organized merchandises to its proper location
  • Unpacked and examined incoming shipments, reported damaged items to supervisor
  • Maintained inventory of shipping materials and supplies
  • Unpacked and inspected incoming shipments; rejected damaged items; recorded shortages
  • Reported the damages and shortages to be rectified
  • Operated fork-lift truck and utilized hand truck to transport, convey and hoist shipments from shipping-and-receiving platform to storage and work areas
  • Cleaned and maintained supplies, tools, equipment, and instruments, and storage areas to ensure compliance to safety regulations
  • Delivered products, supplies, and equipment to designated area, and determined sequence and release of back ordered according to stock availability
  • Assisted and directed to other stockroom, warehouse, and storage yard workers
  • Received, counts, and stored stock items and recorded data, manually and using computer

Customer Service Rep

Target
09.2016 - 01.2017
  • Provided customers with product and service information
  • Identified, researched, and resolved customer issues using the computer system
  • Followed-up on customer inquiries not immediately resolved
  • Completed call logs and reports
  • Transferred customer's calls to appropriate staff
  • Quickly and effectively solved customer challenges to include following up to ensure remediation
  • Maintained quality control seeking new ways to improve customer service
  • Researched billing issues
  • Researched misapplied payments

Education

Bachelor of Cinema Media & Design - Cinema Media & Design

Georgia Gwinnett College
Gwinnett, Georgia
05.2021

High school Diploma -

Douglas County High School
05.2014

West Georgia Technical College
05.2014

Skills

  • Advanced Audio/Video Equipment Operator
  • Video and Photography Production
  • Microsoft Windows 7/10
  • Microsoft Office Suite 2013/2016 & 365 (Word, Excel, PowerPoint)
  • Apple macOS
  • Inventory counting
  • Data entry
  • Customer service oriented
  • Motivated self-starter
  • Inventory tracking
  • Shipping and receiving
  • Heavy hauling
  • Employee Evaluation
  • Video Editing
  • Adobe Photoshop
  • Video production
  • Editing skills
  • Visual storytelling
  • Adobe creative suite
  • Equipment setup
  • Directing experience
  • Interview filming
  • Relationship building
  • Conflict resolution

Timeline

Shift Leader

Krystal's Restaurant
02.2024 - 03.2025

Order Selector

Dixie Construction Products
10.2021 - Current

Order Selector/Picker

ADI
03.2019 - 03.2021

Gym Staff Member

Planet Fitness
08.2018 - 07.2019

Customer Service Rep & Stocker

Bath & Body Works
06.2017 - 01.2018

Customer Service Rep

Target
09.2016 - 01.2017

Receiving & Stocker

Target
01.2015 - 01.2018

Bachelor of Cinema Media & Design - Cinema Media & Design

Georgia Gwinnett College

High school Diploma -

Douglas County High School

West Georgia Technical College

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Omuniek Starks