Ona Akey
Palm Bay
Summary
Expert Health Unit Coordinators with talents in administrative coordination and patient support. Effective at handling fast-paced work to coordinate files and supplies for efficient unit operations.
Organized and detailed professional with experience managing personnel in a comprehensive health unit. Time management perfectionist coordinating schedules and staffing to fit unit needs. Safety and compliance-oriented unit secretary following in-depth and industry-standard protocol.
Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Health Unit Coordinator
Holmes Regional Medical Center
Palm Bay
08.2024 - Current
- Updated patient information in electronic systems according to established policies and procedures.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Prepared new patient files by entering demographic information into a computer system.
- Conducted quality assurance checks on all patient records for accuracy and completeness.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Received requests for medical records from outside agencies or individuals.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Processed paperwork related to hospital admissions, discharges, and transfers.
Customer Service Agent
Menzies Aviation
Melbourne
04.2022 - Current
- Greeted customers
- Handled reservations
- Moved heavy machinery towards and away from planes
- Maintained homeland security and customs badge clearance
- Collected and documented passenger reservations
- Handled high stress situations calmly.
- Responsible for troubleshooting applications
- Responded to inquiries and issues
Housekeeper
clean Holmes Florida
Florida
01.2021 - 06.2022
- Kept kitchen surfaces, appliances, and utensils clean.
- Managed laundry for 2-7 member households, including clothing, rugs, and bedding.
- Planned quarterly deep-clean services, including moving and cleaning under appliances.
- Supported sustainability by properly sorting and disposing of trash and recyclables.
- Minimized infection and cross-contamination risks with proper sanitizing.
- Laundered used linens and replaced with clean, fresh items.
- Kept spaces elegant and clean with attention needs such as polishing silver and cleaning chandeliers.
- Stayed efficient, keeping supplies organized and working from master cleaning plan.
Passenger Service Agent
Menzies Aviation
Melbourne
11.2021 - 04.2022
- Helped passengers who needed wheelchair assistance to and from the ticket counter to gate
- Handled and helped with baggage and passengers who needed directions.
Hospital Volunteer
Holmes Regional Medical Center
Melbourne
06.2019 - 06.2021
- Assisted with patient transportation, including helping discharged patients collect supplies and move to vehicles.
- Supported public health, contributing to cleaning and sanitation practices in high-traffic areas.
- Assisted family members in locating patients or relatives.
- Provided knowledgeable support to hospital visitors, including directions to different floors and information on hospital policies.
- Provided clerical support, including answering calls and filing paperwork to various offices within hospital.
Education
Associate of Arts -
Eastern Florida State College
Cocoa, FLHigh school diploma -
Bayside High School
Palm Bay, FLSkills
- Residential cleaning
- Linen replacement
- Surface sanitizing
- Multitasking
- Deep cleaning
- Resident support
- Google Drive
- Time management
- Patient transport
- Commercial cleaning
- Laundry
- Microsoft Office
- Google Docs
- Typing
- Front desk
- Electronic health records
- Medical terminology
- Customer service
- Confidentiality practices
- Health unit operations
- Patient record management
- Hospital admissions processing
- Quality assurance checks
- Interdepartmental communication
- Call handling
- Medical records coordination
- Problem solving
- Attention to detail
- Effective communication
- Patient registration
- Chart assembly
- Unit reception
Certification
- Customer service agent, 04/01/22
- American Airlines Customer Service training certified, 04/01/22
- First Aid/CPR
Timeline
Health Unit Coordinator
Holmes Regional Medical Center
08.2024 - Current
Customer Service Agent
Menzies Aviation
04.2022 - Current
Passenger Service Agent
Menzies Aviation
11.2021 - 04.2022
Housekeeper
clean Holmes Florida
01.2021 - 06.2022
Hospital Volunteer
Holmes Regional Medical Center
06.2019 - 06.2021
Associate of Arts -
Eastern Florida State College
High school diploma -
Bayside High School