Summary
Overview
Work History
Education
Skills
Work Availability
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Ona Boczkowski

Ona Boczkowski

Human Resources
Boston,MA

Summary

Masters level graduate with a strong background in talent acquisition, people management, and training and development. Creative problem solver with the ability to drive revenue growth, resolve conflict, improve company culture and consistently exceed profit goals. Established success driving a culture of engagement, communication and team collaboration across departments. Practice exceptional interpersonal and team building skills with an aptitude for building rapport with clients, team members, supervisors, managers and colleagues. Ability to learn quickly, take positive criticism and use it to strengthen the skills needed for the task at hand. Strengths include analyzing data to increase employee stabilization, and creating a diverse and inclusive culture focused on communication, growth and development and collaboration of ideas while focusing on maintaining a motivated and engaged team.

Overview

7
7
years of professional experience

Work History

Human Resource Manager

Target
07.2021 - Current
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Oversaw hiring, staffing, and labor law compliance.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Coordinated technical training and personal development classes for staff members.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Collaborated with managers to identify and address employee relations issues.

Human Resources Manager

Target
09.2020 - 07.2021
  • Oversee daily HR operations including scheduling, staffing, training, performance management and employee relations
  • Created and delivered HR training sessions to staff, managers and executives.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and monitored employee recognition programs.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Proven success improving retention and overall employee satisfaction with the work environment
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

Assistant General Manager

Toro
11.2018 - 07.2020
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Mitigated business risks by working closely with staff members and assessing performance.

Front of House Service Manager

Island Creek Oyster Bar
10.2016 - 11.2018
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Developed unique events and special promotions to drive sales.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

Masters of Science - Human Resource Management

Southern New Hampshire University
Manchester, New Hampshire

Masters - Criminal Justice

American International College
Springfield, Massachusetts

Bachelor of Arts & Science - Political Science

American International College
Springfield, Massachusetts

Bachelor of Arts & Science - English

Skills

  • Recruitment and Staffing
  • Complaint Response
  • Employee Timesheet Processing
  • Retention Program Development
  • Problem Resolution
  • Training Development and Execution
  • Analysis and Evaluation
  • Human Resources Procedures
  • Human Relations
  • Human Resource Management
  • Organizational Systems
  • Biweekly Payroll Processing
  • Confidential Records Management
  • Training Strategies
  • Performance Management
  • Document Management
  • Kronos Timekeeping
  • Training Program Design
  • Resolving Operational Issues
  • Internal Communications
  • Excellent Attention to Detail
  • Microsoft Office
  • Quarterly Reviews

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Turn your inner critic into your inner advocate"

Timeline

Human Resource Manager

Target
07.2021 - Current

Human Resources Manager

Target
09.2020 - 07.2021

Assistant General Manager

Toro
11.2018 - 07.2020

Front of House Service Manager

Island Creek Oyster Bar
10.2016 - 11.2018

Masters of Science - Human Resource Management

Southern New Hampshire University

Masters - Criminal Justice

American International College

Bachelor of Arts & Science - Political Science

American International College

Bachelor of Arts & Science - English

Ona BoczkowskiHuman Resources