Ona Davis
Owings Mills,MD
Summary
Account management professional with proven track record in client relations and administrative tasks. Known for effective problem-solving and ensuring seamless account operations. Promotes team collaboration and adapts to dynamic environments while maintaining strong focus on results. Proficient in Microsoft Power point, excel, office, and outlook. Various insurance portals and Epic. As well as Salesforce.
Overview
4
4
years of professional experience
Work History
Account Administrator
Amwins Connect
11.2023 - 09.2024
- Managed multiple accounts simultaneously, maintaining a high level of attention to detail.
- Updating salaries for small and large groups
- Processing benefit enrollments for new hires, and open enrollment
- Processing employee terminations
- Requesting proper documents for qualifying life events
Patient Care Coordinator
GBMC HealthCare - Greater Baltimore Medical Center
10.2021 - 10.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Identifying discrepancies between billed charges and payments made.
- daily operation of front office
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Office Manager
Children's Hospital of Detroit
09.2020 - 05.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Facilitated smooth communication between departments, addressing concerns promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted with recruiting, training and onboarding for new hires
- Processed payroll biweekely
Education
No Degree - Business Administration
University of Maryland Global Campus
Hyattsville, MD06.2025
Medical Assistance - Medical Assistance
Medix of Towson
Towson, MD05.2007
High School Diploma -
Milford Mill Academy
Baltimore, MD06.2002
High School Diploma -
Woodlawn Senior High
Baltimore, MD06.2002
Skills
- Customer Communication
- Accounts Payable
- Payroll Processing
- Audit Support
- Teamwork and Collaboration
- Human Resources
- Team leading
- Data entry
- Electronic filing
- Multitasking
- Time Management
Timeline
Account Administrator
Amwins Connect
11.2023 - 09.2024
Patient Care Coordinator
GBMC HealthCare - Greater Baltimore Medical Center
10.2021 - 10.2023
Office Manager
Children's Hospital of Detroit
09.2020 - 05.2021
No Degree - Business Administration
University of Maryland Global Campus
Medical Assistance - Medical Assistance
Medix of Towson
High School Diploma -
Milford Mill Academy
High School Diploma -
Woodlawn Senior High
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