ONA GILLIARD
CHARLOTTE,NC
Summary
Customer Service Professional offering more than 12 years of combined experience in sales, customer relations, medical records management and Coding. Proven ability to review and document clinical data ensuring accuracy and compliance. Well versed in ICD-10, CPT and HCPCS coding systems.
Overview
8
8
years of professional experience
Work History
Insurance Representative
Accenture Care
08.2024 - Current
- Verifying patient insurance coverage, collecting payments, and submitting claims documentation to health insurance providers
Warehouse Worker/ Delivery Driver
Amazon
04.2023 - 11.2023
- Scanning items being stocked for defects or errors to ensure that they meet company standards for quality
- Stacking and unstacking boxes in preparation for shipment
- Monitoring inventory levels to ensure that there is enough stock to cover expected sales
- Receiving, unloading, and storing incoming merchandise
- Processing, packaging, and shipping orders accurately
Customer Service Sales Rep.
Charter Communications
03.2022 - 04.2023
- Inbound/Outbound Calls
- Sales & Retention Specialist
- Customer Service
- Problem Solving
- Account Research
- Building Rapports
- Getting resales and referrals
Customer Service Specialist
Shutterfly/Lifetouch
01.2021 - 02.2022
- Inbound Calls
- Work with schools’ photography leaders, sales to coordinate scheduling picture days and placing orders
- Manage accounts via salesforce
Benefits Investigation Specialist
Lash Group
04.2017 - 11.2020
- Outbound calls tracking insurance claims to verify benefits for clients who have medical insurance, to receive medical clearance for different pharmaceutical treatments
- Consolidate, validate and provide address changes, added beneficiary information and update medical policies
- Handled customer inquiries via outlook, phone, fax, or chat for insurance follow ups
- Engaged with customers and provided a high level of service by carefully explaining details about documents
- Processed order entry, order corrections, billing, inquiry explanations and completion of adjustments
Education
High School Graduate -
Midwood High School
Charlotte, NC06.2005
Skills
- Microsoft Excel
- Data Entry
- Microsoft Office Suite
- Healthcare Professional
- Salesforce
- Microsoft Outlook
- Order Entry
- Quality Assurance
Profile - Professional Summary
Customer Service Professional offering more than 12 years of combined experience in sales, customer relations, medical records management and Coding. Proven ability to review and document clinical data ensuring accuracy and compliance. Well versed in ICD-10, CPT and HCPCS coding systems.
Timeline
Insurance Representative
Accenture Care
08.2024 - Current
Warehouse Worker/ Delivery Driver
Amazon
04.2023 - 11.2023
Customer Service Sales Rep.
Charter Communications
03.2022 - 04.2023
Customer Service Specialist
Shutterfly/Lifetouch
01.2021 - 02.2022
Benefits Investigation Specialist
Lash Group
04.2017 - 11.2020
High School Graduate -
Midwood High School
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