ONA WRIGHT FRANCIS
Killeen,TX
Summary
Detail-oriented Business Management major with over 20 years of diverse experience in customer service, hospitality, and retail industries, consistently recognized for efficiency and reliability. Enthusiastic management professional with a proven track record in supervising staff, building cohesive teams, and achieving sales goals through strategic employee performance monitoring and coaching. Skilled in solving complex issues and implementing proactive operational changes to drive business success. Committed to leveraging extensive knowledge to deliver swift and effective solutions in operations and business administration, aligning with organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Department Supervisor
Home Depot
06.2020 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
Customer Service Supervisor
Home Depot
06.2020 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
Bookkeeper
Home Depot
12.2010 - 06.2020
- Maintained and processed invoices, deposits, and money logs.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Optimized financial data accuracy, conducted thorough checks and balances.
- Enhanced operational efficiency by automating routine bookkeeping tasks.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
- Facilitated better cash management, closely monitored cash flow statements.
- Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
Education
BSC - Business Management
Broward College
Skills
- Experienced with QuickBooks accounting
- Skilled in Oracle database management
- Proficient in Microsoft Excel
- Competent in Power point
- Skilled in data interpretation
- Effective at resolving issues
- Service excellence
- Troubleshooting expertise
- Workplace safety
- Problem-solving
- Customer relations
- Time management
- Leadership skills
- Staff supervision
- Inventory management
- POS systems operations
- Workflow optimization
- Policy enforcement
- Performance improvement
- Interactive communication skills
Accomplishments
In fiscal year 2024, my department made the most sales in HVAC, over $3M throughout the entire district, consisting of 10 stores.
EXTRA CURRICULAR ACTIVITIES
The Women’s Club of Coconut Creek
Certification
- Certified Accounting Technician
- Certified Business Specialist
- Certified in Project Management
- Certified in Food and Beverage Management
Timeline
Department Supervisor
Home Depot
06.2020 - Current
Customer Service Supervisor
Home Depot
06.2020 - Current
Bookkeeper
Home Depot
12.2010 - 06.2020
BSC - Business Management
Broward College
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