Onabanjo Onagbola
Mableton,GA
Summary
A proactive, results-driven, and resourceful professional with over 8 years of experience, and a record of superior performance leveraging extensive administrative and relationship management skills to facilitate organizational growth. Analytical, logical thinker with the ability to identify problems, and develop and implement practical solutions to meet business needs. Able to use own initiative and work as part of a team under pressure to meet deadlines and objectives, leverage fast learning capabilities along with robust experience and academic qualifications in fast-paced and deadline-driven environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Records and Title Specialist
Cox Enterprises
4900 Buffington Road
06.2023 - Current
- Examine vehicle title for accuracy and conformity to specified requirements.
- Verify acceptance of the title in the state for which it is filed.
- Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
- Determine the negotiability of title documents and assess for potential fraud.
- Report any title discrepancies.
- Resolve titling issues through interaction with customers, dealers, and regulatory agencies.
- Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
- Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
- Perform other duties such as processing sale day transactions using the AS400 and providing customer service.
- Run outstanding title reports, review, and contact sellers regarding outstanding titles.
- Approve Issuance of gate passes for on-sale vehicles and purchases.
- Assist with sale day balancing activities.
- Run 15-day outstanding title report for consignment vehicles sold without title.
- Match invoices against reports and contact sellers to obtain title.
- Notate title status in the system.
- Assist with title and check audits.
Manager
WAMI F&F Autosales LLC
392 Maxham Road, Austell, GA
09.2019 - 03.2023
- Recruit, hire, train, and oversee a team of automotive salespeople.
- Set sales goals, track progress, and lead the team to achieve and exceed those quotas
- Coach salespeople on best practices for closing more vehicle deals and provide advice and guidance to improve sales performance
- Forecast sales for upcoming months and quarters.
- Step in to answer customer questions and issues when required
- Coordinate and lead all regular sales meetings with the sales staff
- Develop and manage a CRM platform to retain customers and seek out new prospective sales
- Maintain a strong focus on the satisfaction of all customers
- Compile regular reports for dealership management to review
Team Lead, Cosporate Services (Travel Management)
United Bank For Africa PLC
57 Marina, Lagos, Nigeria
11.2015 - 05.2019
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Planned and coordinated protocol and airport reception for large number of bank executives and government officials coming to Nigeria for major events like the Annual General Meeting, CEO awards & Chairman's Forum.
- Planned, Coordinated, handled protocol and received President Emmanuel Macron of France in 2018.
- Processed Visas for all bank business travels and accompanied top bank executives to embassies.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Planned and sold transportation, accommodation, insurance and other travel services to bank staff.
- Cooperated with clients to determine their needs and advise them of appropriate destination, modes of transportation, travel dates, costs and accommodations.
- Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages for staff members.
- Deal with occurring travel problems, complaints or refunds.
- Attended travel seminars to remain updated with tourism trends.
- Maintain statistical and financial records.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Maintained and updated corporate traveler profiles with current information.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits; compared and combined flight duration with costs in order to save travel costs- we ended up driving down these costs by 30% in the 2018 financial year.
- Assisted bank business travelers with necessary travel documents and assist with visa procurement to successfully reach the planned destination on time for business engagements.
- Provided professional end to end airport protocol and ground logistics assistance to prominent dignitaries including Emir of Kano, Deputy Senate President, Ike Ekweremadu, State Governors, Ambassadors, Traditional Rulers and foreign missions.
- Provided all time protocol assistance to Chairman, UBA PLC- Tony Elumelu and GMD/CEO, UBA - Kennedy Uzoka and all staff members with General Manager Grade and above.
MD/CEO
Hacienda Travels
Plot 19, Bode Adebowale Str., Lekki Phase 1, Lagos
09.2013 - 04.2019
- Research, explore and study different travel destination options for Customers.
- Research destination and travel prices, customs, weather conditions, reviews etc.
- Research and study clients’ specifications and wishes
- Suggest suitable travel options that best suite clients' needs
- Plan and organize travels; process visas and passport for clients.
- Book tickets, reserve accommodation, organize rental transportation.
- Inform clients and provide useful travel material such as guides, maps and event programs.
- Collect deposits and balances.
- Offer and promote different services and offerings.
- Keep learning about latest industry trends.
- Attend webinars, conferences and other educational programs.
- Build and maintain relationships with clients.
Education
Master of Science - Data Science
Eastern University
Wayne, PA10.2024
Scrum Master Certification - Certified Scrum Master
Scrum Alliance
7401 Church Ranch Blvd. Suite 210, Westminster, CO10.2023
Member - Project Management Professional (PMP)
Project Management Institute
14 Campus Blvd. Newton Square, PA12.2021
Bachelor of Science - Construction Management
Federal University Of Technology
Akure, Ondo State08.2013
Skills
- Title I Understanding
- Customer Satisfaction
- Customer Care
- Travel Agency Accounting
- Regulation and Compliance
- Executive Travel
- Visas & Passports
- Reservations and Ticketing
Affiliations
- Project Management Institute
- Toastmasters
- Association of Certified Protocol Practitioners of Nigeria
- Scrum Alliance
Certification
- Certified Project Management Professional (PMP)- Dec 2021
- Certified Scrum Master(CSM)- Oct 2023
- Result-Oriented Employee Training- 2015
Timeline
Records and Title Specialist
Cox Enterprises
06.2023 - Current
Manager
WAMI F&F Autosales LLC
09.2019 - 03.2023
Team Lead, Cosporate Services (Travel Management)
United Bank For Africa PLC
11.2015 - 05.2019
MD/CEO
Hacienda Travels
09.2013 - 04.2019
Master of Science - Data Science
Eastern University
Scrum Master Certification - Certified Scrum Master
Scrum Alliance
Member - Project Management Professional (PMP)
Project Management Institute
Bachelor of Science - Construction Management
Federal University Of Technology