Onaily Avila
Magna,UT
Summary
Proactive, Customer - oriented retail professional with over 7 years of experience in the biggest third party T-Mobile authorized dealer. Received an an amazing amount of recognition all over the company for delivering outstanding results and have consistency surpassed my targets
Field sales professional with strong expertise in driving business growth and developing client relationships. Demonstrates exceptional leadership in team collaboration and continually adapts to evolving market demands. Skilled in strategic planning, customer engagement, and performance management. Known for achieving results through effective communication and problem-solving.
Sales professional prepared to leverage extensive experience in field sales management. Recognized for driving impactful sales initiatives and fostering long-term client partnerships. Known for collaborative approach and adaptability in meeting evolving business needs. Expertise in strategic planning and team leadership.
Experienced with developing and executing sales strategies to drive market penetration and revenue growth. Utilizes effective communication and negotiation skills to build and maintain client relationships. Track record of leading high-performing sales teams and achieving sales targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Sales Manager
2020 Companies. Samsung
04.2025 - Current
- Increased territory sales by developing and implementing effective sales strategies.
- Expanded market share with targeted marketing campaigns and strategic product placements.
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Ensured compliance with all corporate policies and regulations related to sales practices, maintaining ethical standards throughout the organization.
- Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
- Delivered process improvement solutions to achieve organizational objectives and key metric targets.
- Conducted regular performance evaluations of team members, fostering an environment of continuous improvement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Provided valuable insights into the voice of customers by gathering feedback regularly, leading improvements in product offerings.
- Led a high-performing sales team, providing coaching and support for continued success.
- Established strong client relationships through consistent communication and excellent customer service.
Retail Store Manager
Wireless Vision, T-Mobile
12.2016 - 04.2025
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coach through out skills to motivate employees to increase sales
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic in store.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
Tommy Hilfiger
11.2016 - 04.2023
- Be on the sales floor picking up the shelves and stocking where needed.
- Meet and greet people
- Cashier and check out customers
- Making sure the store was organized and Clean
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
M.D. - Electrical Engineer
URBE
Venezuela01.2010
Skills
Active retail management with expertise in:
- Team leadership to drive sales and revenue optimization
- Coaching, mentoring, and delivering effective sales presentations
- Sales training and development
- Territory management and competitor analysis
- Maximizing profits and fostering channel partnerships
- Implementing advanced sales strategies and techniques
Competencies include:
- Reliability and excellent communication skills
- Strong team and organizational abilities
- Efficient verbal and written communication
- Effective decision-making and relationship-building skills
- Task prioritization and targeted sales approaches
- Team building, goal setting, and achievement-focused initiatives
- Sales operations and business management- Building rapport and strengthening relationships
- Strategic planning coupled with self-motivation
- Comprehensive knowledge and operational expertise
- Interpersonal skills and operations management
- Professional handling of customer complaints and resolutions
- Expertise in sales strategy formulation and execution
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Achieved performance by completing coaching with accuracy and efficiency.
- #1 in sales performance almost every month. Senior Manager in the District.
- Best in class awarded every year.
- Winner of Vision Club, which is the highest prestige award in the companie. Paid Trip outside of Us for a week.
- Developed over 5 people to be promoted as Store Mangers
LANGUAGES
Spanish - English | Advanced
Awards
- Won 1st Place in leaderboard ranking overall through out the whole years. Awarded Utah best performer, February and January of 2025 I won best Performance Bonus and hitting targets over my budget.
- Series of awards adjudicated to me due to best results in performance.
- Best in class Award for performance.
Certification
- CPSP - Certified Professional Sales Person
Timeline
Field Sales Manager
2020 Companies. Samsung
04.2025 - Current
Retail Store Manager
Wireless Vision, T-Mobile
12.2016 - 04.2025
Sales Associate
Tommy Hilfiger
11.2016 - 04.2023
M.D. - Electrical Engineer
URBE
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