Onaje Izzard
Plainfield,NJ
Summary
Experienced customer service professional with the ability to multitask efficiently and handle a variety of roles in fast-paced environments. Possesses strong communication skills, a reliable work ethic, and is known for sound decision-making and problem-solving abilities. Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Modivcare Solutions, LLC
06.2022 - 09.2024
- Receive and document customer concerns, ensuring all relevant information is correct in a timely manner
- Ensure accurate trip data is input into systems
- Refer unresolved customer grievances to designated department for further investigation and resolution
- Multitask effectively to extract necessary information from multiple systems
- Review and educate members on services and their insurance coverage
- Answer a high volume of calls (up to 100+ calls per day)
- Talk and type simultaneously in a clear and concise manner while interacting with customers
- Work independently under general supervision with strong decision-making and problem-solving skills
Host & Server
Benihana
05.2018 - 09.2021
- Greeted patrons upon arrival with a lively, upbeat, and professional demeanor
- Arranged and prepared tables for customers to create memorable experiences
- Served guests food and beverages, responsibly handling all monetary transactions
- Answered incoming calls regarding restaurant information, hours, and seat availability
- Trained new hires and was responsible for reservations
Customer Service Representative
Chel's Clothing Closet
01.2021 - 07.2021
- Resolved product and service problems by clarifying the customer's complaint, determining the cause, and explaining the best solution
- Assisted customers with placement of orders, refunds, or exchanges
- Resolved customer complaints via phone, email, and mail
Crew Member
Chipotle
10.2016 - 05.2018
- Maintained high standards of customer service during high-volume, fast-paced operations
- Prepared quality products while maintaining food safety practices, portion control, and presentation
- Responsible for a variety of roles such as being a cook in the kitchen, prepping food, washing dishes, maintaining a clean work area, and serving customers their food
Education
High School Diploma -
John P Stevens High School
Skills
- Experienced in Word, PowerPoint, and Excel
- Effective communication
- Dependable Team Member
- Multitasking and organization
- Adaptive team player
- Inbound and outbound calling
Timeline
Customer Service Representative
Modivcare Solutions, LLC
06.2022 - 09.2024
Customer Service Representative
Chel's Clothing Closet
01.2021 - 07.2021
Host & Server
Benihana
05.2018 - 09.2021
Crew Member
Chipotle
10.2016 - 05.2018
High School Diploma -
John P Stevens High School
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