Onalee Pacley
Erie,PA
Summary
Passionate Community Outreach Coordinator with in-depth understanding of marketing strategies, community relations techniques and workflow organization. Top-notch planning and problem-solving skills. Looking for dynamic new role with room for career growth.
Overview
35
35
years of professional experience
Work History
Resident Services Coordinator
Beacon Communities
Erie, Pa
01.2026 - Current
- Coordinated resident services programs and activities for diverse communities.
- Facilitated communication between residents and property management teams.
- Organized community events to foster resident engagement and connection.
- Maintained accurate records of resident interactions and service outcomes.
- Collaborated with local organizations to enhance community resources and support services.
- Provided orientation and support for new residents during move-in processes.
- Resolved resident concerns promptly to ensure positive living experiences.
- Attended trainings and workshops related to Resident Services Coordinator duties and best practices.
- Educated residents on rights and responsibilities within the facility as well as landlord and tenant laws governing rental agreements.
- Created a welcoming environment by greeting visitors warmly and providing prompt service.
- Organized recreational activities such as sports tournaments, movie nights, holiday parties for residents at the facility.
- Coordinated referrals to appropriate community-based organizations and agencies.
- Advised tenants on tenant rights and regulations regarding leases and rental agreements.
- Provided direct support to residents with medical, housing, and social services needs.
- Established relationships with various community partners and vendors who can provide services or goods beneficial to our clients.
- Assisted in the development of resources available to residents including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.
- Conducted home visits to assess resident's living conditions and identify potential service opportunities.
- Actively participated in monthly team meetings with supervisors to review performance metrics and discuss new initiatives for improving services delivery.
Senior Educator Beauty Consultant
Sephora Inside JCPenney/ JCP Beauty
Erie, PA
03.2010 - Current
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Community Outreach Liaison
Moravia Health
Erie, PA
06.2021 - 06.2024
- Provided individuals and families with information and resources to connect with available programs.
- Gave presentations at public gatherings, community events and school meetings.
- Developed and implemented programs to fill different community needs.
- Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
- Provided community education about local medical facilities, hospice care and resources to enlighten and inform.
- Tracked and reviewed program performance metrics to improve decision-making process.
- Performed canvassing activities to drum up support and increase funds.
- Provided counseling, case management, education and job training to diverse client base.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Organized community outreach programs to drive awareness of Social Services initiatives.
Records Clerk
OB/GYN
Erie, PA
10.2014 - 08.2019
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Maintained and updated company filing systems.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Retrieved documents and files from records rooms and online databases.
- Input data into computer systems to support document and information retrieval.
Safe Haven, Family Daycare
Self-employeed
Erie, PA
07.1991 - 07.2007
- Managed programming and administrative aspects of this temporary homeless shelter for women and children, many with dual diagnoses.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Oversaw fundraising activities and preparation of public relations materials.
- Engaged with children on individual basis to build positive, trusting relationships.
- Read stories to children and taught painting, drawing and crafts.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Customer Service Manager
Walmart
Erie, PA
03.1995 - 07.1997
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Strong Vincent High School
Erie, PA06.1987
Skills
- Annual Planning
- Recordkeeping Skills
- Event Planning
- Presentation Development
- Progress Evaluations Understanding
- Emotional Awareness
- Relationship Building
- Supervision & Leadership
- Active Listening
- Friendly, Positive Attitude
- Team Management
- Organizational Skills
- Data Management
- People Skills
- Planning & Organizing
- Critical Thinking
- Microsoft Office
- Basic Math
- Problem Resolution
- Customer Service
- Good Work Ethic
- Computer Skills
- Reliable & Trustworthy
- Conflict Resolution
- Team Building
Timeline
Resident Services Coordinator
Beacon Communities
01.2026 - Current
Community Outreach Liaison
Moravia Health
06.2021 - 06.2024
Records Clerk
OB/GYN
10.2014 - 08.2019
Senior Educator Beauty Consultant
Sephora Inside JCPenney/ JCP Beauty
03.2010 - Current
Customer Service Manager
Walmart
03.1995 - 07.1997
Safe Haven, Family Daycare
Self-employeed
07.1991 - 07.2007
High School Diploma -
Strong Vincent High School