ONANONG MUNTEESUD
Chantilly,VA
Summary
Professional with high standard for delivering outstanding passenger service in airport operations. Proven ability to handle passenger inquiries and resolve issues swiftly to enhance customer satisfaction. Collaborative team member focused on achieving results and adapting to dynamic situations. Highly skilled in communication and problem-solving, valued for reliability and flexibility.
Overview
12
12
years of professional experience
Work History
Airport Passenger Service Agent (Korean Air)
Swissport International Ltd.
07.2022 - Current
- Manage ticket rebooking,assisting customers with date or itinerary adjustments.
- Reissue tickets ,handling any necessary changes or corrections.
- Issue new airline tickets accurately and efficiently.
- Verify and manage mileage accounts for frequent flyer members.
- Process payment for additional luggage allowances.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.''
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Server
Okibowl at Georgetown Restaurant
04.2016 - 02.2021
- Provided friendly, fast and helpful service to Guests and Team Members.
- Listened to and resolved customer complaints regarding service, product and personnel.
- Presented menus, answers questions and made suggestions regarding food and service to guests.
- Ensured knowledge of menu and restaurant promotions and specials.
- Processed payments accurately in micros and followed proper cash handling procedures.
Customer Service (Chinese)
Industrial and Commercial Bank of China, ICBC Thai
04.2015 - 03.2016
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Flight Attendant (Chinese)
City Airways (Thailand)
03.2014 - 02.2015
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Resolved passenger conflicts and medical emergencies during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Airport Customer Service Agent
Nokair Airlines Public Company Limited
03.2013 - 02.2014
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
- Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
Education
Bachelor of Arts - Liberal Arts (CHINESE)
RANGSIT UNIVERSITY
THAILAND03-2013
Bachelor of Arts - Liberal Arts (CHINESE)
GUANGXI NORMAL UNIVERSITY
GUANGXI CHINA12-2012
High School Diploma -
DONMUENG THAHARNARGADBUMRUNG SCHOOL
BANGKOK THAILAND03-2009
Skills
- Strong multitasking
- Adaptability under pressure
- Exceptional communication
- Airport security awareness
- Passenger assistance
- Baggage handling
- Check-in procedures
- Language fluency
Languages
English
Full Professional
Thai
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Airport Passenger Service Agent (Korean Air)
Swissport International Ltd.
07.2022 - Current
Server
Okibowl at Georgetown Restaurant
04.2016 - 02.2021
Customer Service (Chinese)
Industrial and Commercial Bank of China, ICBC Thai
04.2015 - 03.2016
Flight Attendant (Chinese)
City Airways (Thailand)
03.2014 - 02.2015
Airport Customer Service Agent
Nokair Airlines Public Company Limited
03.2013 - 02.2014
Bachelor of Arts - Liberal Arts (CHINESE)
RANGSIT UNIVERSITY
Bachelor of Arts - Liberal Arts (CHINESE)
GUANGXI NORMAL UNIVERSITY
High School Diploma -
DONMUENG THAHARNARGADBUMRUNG SCHOOL
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