O'Nasha Sanders
Atlanta,GA
Summary
Resourceful customer service representative with a strong background in issue resolution and effective communication. Known for monitoring customer feedback to drive improvements and ensure high-quality service. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Home Depot
Riverdale, GA
10.2024 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and managed returns with attention to detail.
- Maintained customer records in the company's database system.
- Handled payment transactions accurately and securely.
- Trained new employees on customer service protocols and systems.
- Monitored customer feedback to identify areas for improvement.
- Answered customer inquiries and provided accurate information regarding products and services.
Clerk
CEVA Logistics Inc.
Union City , Ga
07.2022 - 09.2024
- Organized and maintained filing systems for documents and records.
- Assisted with data entry tasks using office software tools.
- Supported team members by preparing materials for meetings.
- Managed incoming calls and directed them to appropriate personnel.
- Processed mail and packages for distribution within the office.
Customer Service Representative
Walmart
Morrow, GA
10.2019 - 05.2021
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and managed returns with attention to detail.
- Collaborated with team members to improve service delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Morrow High School
Morrow05-2020
Some College (No Degree) - Certification course
Phlebotomy Training Specialist
HapevilleSome College (No Degree) -
Georgia State University
Atlanta, GASome College (No Degree) - Medical Assistant
UEI College
Morrow, GASkills
- Customer service
- Order processing
- Team collaboration
- Issue resolution
- Effective communication
- Problem solving
- Database management
- Employee training
- Customer relationship management
Certification
Phlebotomy Certification
Timeline
Customer Service Representative
Home Depot
10.2024 - Current
Clerk
CEVA Logistics Inc.
07.2022 - 09.2024
Customer Service Representative
Walmart
10.2019 - 05.2021
High School Diploma -
Morrow High School
Some College (No Degree) - Certification course
Phlebotomy Training Specialist
Some College (No Degree) -
Georgia State University
Some College (No Degree) - Medical Assistant
UEI College