Onawa Lowe
Ten Mile ,TN
Summary
Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Receiving Manager
Rural King Supply
Sweetwater, TN
07.2018 - 05.2019
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Boosted inventory and record keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Unloaded, sorted and stored incoming merchandise.
- Gathered and processed merchandise returns.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Maintained accurate records , including materials weights, bill amounts and identified variances.
- Cleaned up stockroom, cutting merchandise search times 90%.
Customer Service Manager
Rural King Supply
Sweetwater, TN
12.2017 - 07.2018
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
- Compiled customer feedback and recommended service delivery improvements to management.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Followed through with client requests to resolve problems.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Receptionist
Spring City Care And Rehabilitation Center
Spring City, TN
05.2015 - 12.2017
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Greeted customers and visitors in-person and via telephone calls.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cook/Waitress
Blue Springs Marina
Ten Mile, TN
02.2013 - 08.2017
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Meigs County High School
Decatur, TN05.2015
Associate of Science - Social Work
Roane State Community College
Harriman, TN05.2021
Skills
- Equipment operations
- Vendor returns processing
- Stockroom organization
- Delivery staging
- Unloading trucks
- Vendor relations
- Handheld computers
- Verifying deliveries
- Safety practices
- Sorting inventory
- Package labeling
- Document drafting
- Shipment planning
- Quality control
- Time management
- Documentation
- Budgeting
- Record keeping
- Customer service
- Team building
- Research
- Technical support
- Effective workflow management
- Sale expertise
- Team leadership
- Shipping, receiving and warehousing
- Microsoft Outlook, Word and Excel
- Training and mentoring
- Customer relations
- Complaint resolution
- Cash handling
- Customer-focused
- Motivated team player
- Flexible team player
- Well-organized
- Organized and detail-oriented
Timeline
Receiving Manager
Rural King Supply
07.2018 - 05.2019
Customer Service Manager
Rural King Supply
12.2017 - 07.2018
Receptionist
Spring City Care And Rehabilitation Center
05.2015 - 12.2017
Cook/Waitress
Blue Springs Marina
02.2013 - 08.2017
High School Diploma -
Meigs County High School
Associate of Science - Social Work
Roane State Community College
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