Destiny Lomax
San Antonio
Summary
Dynamic Hotel Front Desk Supervisor with a proven track record at Hampton Suites, excelling in staff training and customer service. Adept at cash handling and property management systems, I foster strong relationships and enhance team performance, ensuring guest satisfaction and operational efficiency in high-pressure environments.
Skilled Hotel Front Desk Supervisor with comprehensive background in hospitality management. Strong focus on customer service and guest satisfaction, with proven ability to manage front desk operations efficiently. Demonstrated leadership skills, adept at team building and staff training. Significant impact made in previous roles through streamlining processes and enhancing operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Supervisor
Hamton Suites
San Antonio
10.2024 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Implemented best practices to maximize efficiency at the front desk area.
- Participated in budget planning activities related to front desk operations.
- Built and maintained productive relationships with employees.
- Handled cash registers and balanced daily receipts.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to staff, setting priorities and goals.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered telephone inquiries from customers in a timely manner.
Lead Front Desk Agent
Homewood Suites San Antonio Riverwalk
San Antonio
08.2019 - Current
- Responsible for handling front office reception and administration duties, including greeting guest and offering them all benefits that apply to their member status
- Answering multiple phone lines, handling hotel inquiries, also sorting and distributing mail to guests and specified department
- Register and process guests to their assigned rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms and amenities
- Up-selling guest rooms and promoting hotel services
- Handling cash, Valet payments, and dispatch valet to retrieve guest vehicles in a timely fashion
- Maintain a clean and neat front desk station
Lead Front Desk Agent
Four Points Sheraton by Marriott
05.2017 - 08.2019
- Company Overview: As an airport property our cliental dealt mostly with airliners and distressed passengers whose flights were cancelled or delayed from multiple airlines
- Making sure my guests were greeted with a smile and ensuring the check in process was easy with no complications
- Dispatched the 24 - hour shuttle as needed for guests and Airline Crews
- Communicating with hotel staff on the status of guest rooms and amenities
- Up-selling guest rooms and promoting hotel services
- Handling cash, CLC payments, Hotel Gift Cards purchased and redeemed
- Maintain a clean and neat front desk station
- As an airport property our cliental dealt mostly with airliners and distressed passengers whose flights were cancelled or delayed from multiple airlines
Computer Tech
Alleghney Community College
08.1999 - 01.2001
- Company Overview: College Program through Job Corps in Pittsburgh, Pa
- Very good opportunity for me to appropriate more education
- College Program through Job Corps in Pittsburgh, Pa
- Very good opportunity for me to appropriate more education
Education
Certificate - Hospitality
Job Corps
Pittsburg, CA01-2001
COMPUTER TECH -
ALLEGHNEY COMMUNITY COLLEGE
Pittsburgh, Pa08.2001
HIGH SCHOOL DIPLOMA -
HEALY MURPHY HIGH SCHOOL
San Antonio, TX05-1997
Skills
- Ability to stay calm under pressure
- Organized and detail-oriented
- Effective written and verbal communication
- Customer service
- Strong interpersonal skills
- Problem-solving skills
- Staff training and development
- Property management systems
- Cash handling expertise
- Patience and tolerance
- Multitasking
- Proactive self-starter
- Verbal and written communication
- Problem solving
- Food and beverage knowledge
References
- Jon Giamattei, Email: JonBGiamattei@gmail.com, Phone: 321-917-0849
- Laura Ibarra, Phone: 210-328-1085
- Alesiah Williams, Email: AlesiahWilliams@gmail.com, Phone: 512-500-6205
Certification
- Food and Beverage
- TABC
Timeline
Hotel Front Desk Supervisor
Hamton Suites
10.2024 - Current
Lead Front Desk Agent
Homewood Suites San Antonio Riverwalk
08.2019 - Current
Lead Front Desk Agent
Four Points Sheraton by Marriott
05.2017 - 08.2019
Computer Tech
Alleghney Community College
08.1999 - 01.2001
Certificate - Hospitality
Job Corps
COMPUTER TECH -
ALLEGHNEY COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
HEALY MURPHY HIGH SCHOOL
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