ON BECKY XAPHOUVONG
STAFFORD,Virginia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 4 years. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Fluent in English and Laotion (Laos).
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Pulmonary, Critical Care & Sleep Specialist
11.2022 - Current
- Processed medical insurance claims and payments.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Maintained current and accurate medical records for patients.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with medical coding and billing tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Front Desk Medical Receptionist
Ashburn Sterling Internal Medicine (LMG)
08.2021 - Current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Station Operations Coordinator, Crew Liaison
JetBlue
01.2010 - 08.2020
- Play many roles in daily operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Contributed to the achievement of high on-time performance rates by diligently adhering to airline procedures.
- Resolved problems, improved operations and provided exceptional service.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Coordinated with ground crew to ensure aircraft readiness for timely departures and arrivals.
Education
WASHINGTON BUSINESS SCHOOL
McLean, VAEVEREST COLLEGE
TYSON, VA.High School Diploma -
Park View High School
Sterling, VA06.1999
Skills
- Office Coordination
- Flexible Schedule
- Microsoft Office
- Database Administration
- Appointment Scheduling
- Organization and Time Management
- Invoice Preparation
- Medical Transcription
- Front Desk Operations
- Patient Health Information Access
Timeline
Medical Receptionist
Pulmonary, Critical Care & Sleep Specialist
11.2022 - Current
Front Desk Medical Receptionist
Ashburn Sterling Internal Medicine (LMG)
08.2021 - Current
Station Operations Coordinator, Crew Liaison
JetBlue
01.2010 - 08.2020
WASHINGTON BUSINESS SCHOOL
EVEREST COLLEGE
High School Diploma -
Park View High School
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