Sophie Camomile
Moline,IL
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Behl Orthodontics
07.2023 - Current
- Manage a clinical schedule of 75-150 per day at four locations utilizing the practice management software Dolphin to identify scheduling conflicts and quick solutions to promote efficiency
- Answer a high volume of in-bound calls daily as the first point of contact for the practice in a call center environment
- Communicate with outside dental/orthodontic professionals to aid in proper treatment planning and scheduling
- Resolve patient grievances through active listening and open-ended questioning, escalating problems to the practice manager when necessary
- Perform new patient intake tasks such as obtaining personal information, uploading insurance into OrthoFi, ensuring timely completion of forms, and scheduling consultations
- Utilize Practice Beacon to convert leads into patients while executing the "Seven Touches" marketing principle
- Relay treatment plans and financial information in a digestible manner to patients participating in virtual consultations
- Maintain confidentiality of patient data to safeguard health information
Leasing Specialist
Bonaventure Property Management
01.2022 - 07.2023
- Served as the initial point of contact at a 156-unit luxury apartment community in-person and virtually with the goal of maintaining satisfactory lease and renewal rates
- Managed resident relations such as organizing and executing resident retention events, monetary delinquency outreach, and addressing residents various housing concerns
- Managed vendor relations including the delegation of maintenance/housekeeping concerns and scheduling visits from outside professionals, while utilizing the accounts payable system Nexus to submit invoices
- Entrusted to communicate official policy changes via oral and written communication in addition to creating and proofread public notices without further approval when necessary
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Led tours of the community to potential residents and investors
- Created engaging content and communicated with the public and residents via Facebook and Instagram
English Second Language Tutor
Commonwealth Catholic Charities
10.2021 - 05.2022
- Planned and executed beginner English lesson plans with refugees and immigrants.
- Empowered students with the knowledge of different services offered by the organization and municipalities local to the students through empowerment session
- Coordinated alongside other ESL tutors to create a cohesive 6-week long program as required by the non-profit organization
Assistant Property Manager
Clark Whitehill Enterprises, Inc
09.2020 - 12.2021
- Managed resident and vendor relations, responded to past/current/future resident inquiries, and facilitated monetary delinquency reduction outreach and entrusted to speak on behalf of the property manager in their absence
- Greeted prospective residents, vendors, current residents and routed visitors to the appropriate team members
- Served as the main leasing professional tasked with maintaining a satisfactory occupancy rate alongside the property manager
- Entrusted to communicate sensitive policy changes regarding federal/state housing legislation via oral and written communication during the height of the COVID-19 pandemic
Enumerator
U.S. Census Bureau
07.2020 - 10.2020
- Gathered demographic information from the maximum number of households to aid in the completion of the 2020 census session
- Presented strong oral communication skills in order to connect with people that I interviewed
- Exhibited persistence and resilience when pursuing objectives due to the nature of door-to-door census enumerating
Catering Coordinator
Panera Bread
12.2016 - 08.2020
- Led a team of food service professionals to achieve daily and weekly sales objectives while adhering to strict food safety regulations
- Utilized the customer relationship management software Salesforce to track customer relations and communication
- Completed and submitted End of Day reports to the regional catering sales manager
- Coordinated with clients to assure their order could fulfill their specific needs pertaining to budget, delivery location, dietary restrictions, and scale of the event
Education
Bachelor of Arts - International Studies, Geography
Old Dominion University
Norfolk, VA08.2021
Associate of Arts - Liberal Arts
Tidewater Community College
Norfolk, VA12.2019
High School Diploma -
Moline High School
Moline, IL05.2016
Awards
- Leasing Professional of the Year 2022 awarded by the Hampton Roads Charter of the Virginia Apartment Management Association as a result of a secret evaluation of my leasing duties
- Leasing Consultant of the Month August 2021 awarded by Clark Whitehill Enterprises, Inc for reaching the highest lead-to-lease ratio that month
- "Get Stuff Done" Award 2019 awarded by the Catering Sales Manager at Panera Bread
References
Temeka Clark Property Manager
(757) 351-3555 | Temeka.Clark@bonaventure.com
Katy Hesler Practice Manager
(757) 224-3004 | Katy.Hesler@behlorthodontics.com
Dawn Elijah Property Manager
(757) 264-9674 | shorelineclub@cox.net
Timeline
Patient Care Coordinator
Behl Orthodontics
07.2023 - Current
Leasing Specialist
Bonaventure Property Management
01.2022 - 07.2023
English Second Language Tutor
Commonwealth Catholic Charities
10.2021 - 05.2022
Assistant Property Manager
Clark Whitehill Enterprises, Inc
09.2020 - 12.2021
Enumerator
U.S. Census Bureau
07.2020 - 10.2020
Catering Coordinator
Panera Bread
12.2016 - 08.2020
Bachelor of Arts - International Studies, Geography
Old Dominion University
Associate of Arts - Liberal Arts
Tidewater Community College
High School Diploma -
Moline High School
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