Ondia Petty

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Passionate about learning and committed to continual improvement.
• Developed and maintained courteous and effective working relationships.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• • Schedule appointments
  • Obtain blood samples
  • Perform data entry
  • Measure and record vital signs
  • Clean exam rooms
  • Answer phone calls

• Schedule appointments
• Obtain blood samples
• Perform data entry
• Measure and record vital signs
• Clean exam rooms
• Answer phone calls

• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cultivated interpersonal skills by building positive relationships with others.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.

• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
• Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
• Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
• Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
• Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
• Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
• Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Completed cash and credit card transactions accurately using POS software.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

• Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
• Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
• Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
• Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
• Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
• Assisted residents in achieving personal goals by facilitating access to community resources and services.
• Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
• Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
• Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
• Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
• Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
• Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
• Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
• Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
• Streamlined documentation processes to ensure accurate record-keeping and timely communication with other team members.
• Reduced conflict among residents by effectively mediating disputes and fostering a collaborative living environment.
• Enhanced resident satisfaction by implementing individualized care plans and addressing specific needs.
• Improved staff performance through regular training sessions, mentoring, and constructive feedback.
• Developed strong relationships with residents and their families, providing emotional support and facilitating open communication.
• Increased resident safety by conducting routine inspections of facilities and promptly addressing maintenance issues.
• Managed budgets for residential programs, ensuring optimal resource allocation and cost-effective operations.
• Assisted residents in achieving personal goals by creating customized action plans and offering regular guidance.
• Led team meetings to discuss resident progress, address concerns, and develop strategies for continuous improvement.
• Contributed to organizational success by participating in strategic planning initiatives aimed at improving overall service delivery.
• Served as a role model for staff by demonstrating professionalism, empathy, and a strong work ethic in all interactions with residents.
• Assisted in the recruitment and onboarding of new team members, providing guidance and support during their transition into the role.
• Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.