Ondine L. Doore

Centers for Disease Control and Prevention (CDC)

Office of the Chief Operating Officer (OCOO)

Office of Human Resources (OHR)

Transformation Activity (TA)

• Successfully assumed responsibility for an existing contract and secured multiple new Task Orders, expanding project scope and increasing client trust.
• Oversee an Indefinite Delivery/Indefinite Quantity Order (IDIO) contract encompassing multiple Task Orders, including ServiceNow HRSO implementation, SOP development, LMS deployment, and strategic governance support.
• Directly manage cross-functional teams assigned to each Task Order, ensuring timely deliverables, quality standards, and alignment with client objectives.
• Serve as Lead Project Manager for the HHS/CDC Learning Management System transition, driving the successful implementation of Totara across federal health agencies.
• Supported the Career+ initiative for the Office of Human Resources, enhancing career development pathways and professional growth opportunities across the organization.
• Consistently deliver high-performance results recognized by an 'Exceptional' CPARS rating from the client for all base-year Task Orders.
• Developed and implemented a streamlined reporting framework to enhance transparency, track evolving requirements, and improve communication with key stakeholders.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Defense Health Agency (DHA)

• Led the DHA Forms Management Office from inception, establishing formal processes and standing up the enterprise-wide system for managing, developing, and approving forms across DHA and the Services.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Received Exceptional CPARS ratings five years in a row for outstanding contract performance, team leadership, and program delivery.
• Directed the successful implementation of the DHA Forms Management Portal using Adobe Experience Manager 6.5, overseeing installation, configuration, and launch.
• Identified and recommended Adobe AEM solutions to support enterprise-wide forms management objectives aligned with DHA goals.
• Provided ongoing program management support and environmental analysis of forms systems across the DHA enterprise, ensuring alignment with mission needs.
• Conducted gap analyses and led improvement initiatives to streamline, standardize, and optimize form processes enterprise-wide.
• Facilitated high-priority strategy sessions under tight timelines to support time-sensitive decisions for the DHA Forms Management Office.
• Guided the development, quality assurance, and deployment of the DHA FMO Portal, ensuring delivery of a secure and user-centric system.
• Supported urgent customer needs with agility by reallocating resources and shifting focus to priority tasks without compromising quality.
• Managed the full lifecycle of form development, including intake, review, coordination, approval, and enterprise-wide distribution for efficiency and compliance.
• Conducted enterprise-wide data calls to ensure forms compliance and policy alignment, contributing to improved decision-making and transparency.
• Created the official DHA Forms Repository on SharePoint, initiating standardized publication and distribution practices for all stakeholders.
• Participated in the DHA Forms Management Working Group, contributing communication materials, documentation, and updates to support WG objectives.
• Provided strategic briefing materials and programmatic feedback on DHA-J1 Publication Draft Policies and Instructions, ensuring alignment with form development requirements and stakeholder expectations.

Telemedicine and Advanced Technology Research Center (TATRC)

• Supported the existing program lead by managing asynchronous (store-and-forward) telehealth programs delivering recorded health history through electronic information and telecommunications technologies for long-distance clinical care, health education, and administration.
• Assisted the VC3 Program Lead in establishing and managing a real-time two-way telehealth interaction program supporting patients, caregivers, and providers with clinical care and education over secure electronic platforms.
• Served as a primary point of contact for receiving, managing, and disseminating telehealth program information and updates to internal and external stakeholders.
• Collected and analyzed data to support business case development and evaluation of telehealth initiatives within Regional Health Command-Central (RHC-C).
• Created a custom database system to collect, store, process, and analyze data supporting telehealth performance insights and decision-making.
• Reviewed reports and records of telehealth program activity to monitor progress, identify challenges, and recommend changes to improve outcomes and meet objectives.
• Prepared and maintained detailed project documentation, including reports, records, charts, best practice guidelines, and other materials related to telehealth initiatives.
• Trained system users in accessing, navigating, and utilizing telehealth platforms to ensure full functionality and effective use across the organization.
• Coordinated telehealth support tasks required for field exercises and operational activities to ensure readiness and integration.
• Designed and distributed professional handouts to support awareness and education around the VC3 Program's goals and processes.
• Ensured telehealth systems' compliance with policies from DoD, Department of the Army, MEDCOM, MHS, and Information Assurance standards.
• Ensured alignment of telemedicine operations with The Joint Commission (TJC) policies and accreditation requirements.
• Prepared and delivered presentations and briefs on telehealth systems to senior leadership and stakeholders.
• Documented progress on telehealth projects and tasks in appropriate project management systems; authored Executive Summaries (EXSUMs) and After-Action Reports (AARs) for events and meetings.
• Assisted in compiling a comprehensive report of all known virtual health demos, pilots, and programs, incorporating clinical, administrative, and technical data, assessments, and recommendations.
• Supported telehealth providers in the use of digital photography and Digital Imaging and Communications in Medicine (DICOM) standards for clinical applications.
• Conducted research and recommended low-cost, effective critical care consultation capabilities for Medical Treatment Sites (MTS) lacking on-site specialists.
• Provided subject matter expertise in deployable Tele-Behavioral Health and Operational Telehealth systems, supporting daily operations at the Telemedicine and Advanced Technology Research Center (TATRC).
• Coordinated Medical Communications for Combat Casualty Care (MC4), ensuring connectivity and operational readiness in support of combat medical communications.
• Applied knowledge of current technologies during annual field exercises to showcase telemedicine products for potential transition to Programs of Record.
• Supported the tele-behavioral health network for deployed theaters by coordinating connectivity and conducting monthly liaison TCONs to update care delivery standards, clinical practices, and emerging technologies.
• Assisted with the coordination of theater telemedicine communications planning for the Defense Health Agency (DHA) Joint Operational Medicine Information Systems (JOMIS).
• Authored and published requirement documents for deployed units to ensure effective telehealth capability integration.
• Participated in the development of Capability Description Documents (CDDs) to define operational needs and technical requirements for virtual health programs.
• Disseminated policy updates and Standards of Care information to deployed tele-behavioral health programs and provided reference materials to COSCOM Surgeons.
• Presented current telehealth operations, demos, and transitioning products at both regional and national conferences to share innovations and best practices.
• Offered subject matter expertise on medical communications within the Military Health System's Electronic Medical Record infrastructure.
• Contributed expertise in Military Health System and telemedicine system development for ongoing innovation within MHS operations.
• Provided knowledge and insight into DoD electronic health record (EHR) systems to support telemedicine integration and data continuity.
• Advised on tactical signal operations within military telemedicine organizations to support telehealth mission readiness and communications.

National Archives and Records Administration

• Drove a 16.4% increase in Acentia's profit margin in 2015 following its merger into Maximus Federal by restructuring P&L reporting, cost controls, and expense tracking; contributed to Maximus Federal's growth to $35M and an 11.4% profit margin in 2016.
• Directed strategic relationship development across the Federal Agency market while managing daily IT operations, software development, and Tier 1, 2, and 3 helpdesk support under a mature federal contract.
• Brought a strong blend of IT and software expertise with an entrepreneurial approach, delivering industry-relevant, relationship-driven, and results-focused leadership in professional services.
• Led the design and implementation of coordinated strategic plans and programs to meet IT department goals and fulfill both internal and external customer needs.
• Oversaw project schedules, budgets, risks, and issues, ensuring deliverables met the highest quality standards and exceeded customer requirements.
• Actively participated in professional development activities to maintain current knowledge in project management, portfolio management, and PMO practices.
• Established liaisons with departments and IT stakeholders to build long-term, collaborative relationships that advanced agency initiatives.
• Drove continuous improvement of project management tools and methodologies within both the agency and Maximus Federal.
• Mentored junior project managers on project execution, as well as key leadership skills such as team dynamics, motivation, and effective communication.
• Partnered with cross-functional agency departments to analyze decisions and drive strategic alignment; implemented operational changes to solve complex problems.
• Created and implemented the Respond, Recover, Resume, and Restore (R4) guide and protocols for Continuity of Operations (COOP) for the National Archives and Records Administration (NARA).
• Fostered and managed executive-level sponsor relationships; developed structured forums to promote transparent and consistent communication across functional areas.
• Regularly exercised independent decision-making on actions affecting business and project outcomes, balancing tactical execution with strategic oversight.
• Demonstrated leadership of multidisciplinary teams, managing technical projects and collaborating across business units to develop and deploy innovative solutions.
• Operated as a dynamic, self-directed leader with strong attention to detail, excellent verbal and written communication skills, and superior organizational planning.
• Applied deep knowledge of project management principles, agile methodologies, and Lean Six Sigma to guide projects through initiation, planning, execution, control, and closeout phases.
• Defined and managed project charters, schedules, scopes, budgets, QA, and deliverables while ensuring successful transition and post-project assessment.
• Focused on client satisfaction by establishing realistic expectations, setting service standards, and actively monitoring and improving customer engagement.
• Applied expert collaboration and conflict resolution techniques to develop alternative solutions, build consensus, and establish long-term partnerships with clients.
• Contributed to business development by creating strategic and tactical plans to drive revenue growth and expand federal market presence.
• Identified and influenced decision-makers across all levels of client organizations to secure engagement and contract success.
• Qualified new business opportunities by assessing core competencies, capabilities, revenue potential, and strategic fit within company goals.
• Led the end-to-end development of proposals, including program management strategy, process tracking, and production of supporting information and presentations.

T-Mobile

• Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
• Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
• Led and managed cross-functional teams ranging from 25 to 75 personnel—including project managers, assistant PMs, FTEs, and contractors—providing both strategic leadership and hands-on oversight for critical enterprise projects.
• Successfully negotiated with multiple stakeholders across business units to align competing priorities and deliver enterprise objectives within defined scope, budget, and timelines.
• Oversaw vendor relationships and resource allocation for both internal staff and contract teams, optimizing performance across onshore and offshore distributed teams.
• Delivered full software development life cycle (SDLC) projects using both Agile and Waterfall methodologies, consistently meeting budget, schedule, and customer satisfaction targets.
• Fostered a collaborative team environment by actively engaging stakeholders, encouraging open dialogue, and leveraging diverse perspectives for better decision-making.
• Developed contingency plans by proactively identifying risk factors and proposing feasible alternatives to mitigate project delays or cost overruns.
• Maintained tight control over project scope using formal change management processes, ensuring accurate cost/schedule impact assessments and stakeholder sign-offs on requirement changes.
• Produced detailed, actionable project plans including budget forecasts, resource management, and third-party dependency coordination to ensure smooth execution.
• Led and delivered enterprise-wide technology projects spanning systems applications, network infrastructure, telecommunications, HR, SAP, logistics, and financial platforms.

Department of Defense Telehealth & Technology

• Oversaw a $28.3 million fiscal year operating budget for 2013, including $23.6 million for military health programs, $1.4 million for RDT&E, and $3.3 million in grant-funded research, ensuring optimal allocation of resources across all Telehealth and Technology initiatives.
• Directed the successful development and implementation of six project portfolios aligned with Department of Defense (DoD) Performance Statements (PWS) for the Defense Centers of Excellence (DCoE) within a 90-day launch window.
• Developed comprehensive project plans, schedules, and Work Breakdown Structures (WBS) for each portfolio, securing executive and customer approval for execution and deployment.
• Led integrated project teams across Mobile Health, Telehealth, and Emerging Technology programs, coordinating with Technology, Operations, National Capital Region, and Research divisions to drive mission outcomes.
• Applied a multidisciplinary approach to project execution, leveraging collaboration between psychologists, technologists, and program staff to enhance the efficiency and impact of mental health resource development.
• Managed product development initiatives that aligned with National Defense Authorization Acts, DoD Suicide Prevention Task Force, Integrated Mental Health Strategy, and other high-level defense guidance.
• Ensured all Telehealth and Technology products met critical requirements of the Department of Defense and its beneficiaries through coordinated planning and execution.
• Created and implemented structured project plans to meet evolving needs identified by key stakeholders including the Senior Military Medical Advisory Council and Health Executive Council.
• Developed and executed logistics and program plans for the Military Health System Telehealth Summit on behalf of the DoD Center of Excellence, engaging multiple federal and military stakeholders.
• Received the TIAG Recognition of Commitment award in 2013 for outstanding performance and leadership during the planning and execution of the Military Health System Telehealth Summit.

Defense Acquisition University (DAU)

• Led cross-functional teams to achieve project milestones on time and within budget constraints.
• Managed a $25 million fiscal year operating budget for 2013, navigating a reduction due to DoD sequestration while supporting contract wins with program budgets ranging from $17 million to $30 million.
• Delivered significant value to the customer with a return on investment (ROI) estimated at $863 million, exceeding client expectations and driving long-term success.
• Increased CSC's revenue by $3.7 million through successful project execution and client satisfaction.
• Developed and implemented an internal data management system for 130,000 authorized users, facilitating collaboration and content management in a secure environment.
• Successfully migrated DAU content from a legacy system to a flexible .Net and SharePoint environment, enabling streamlined design, development, and shared network access.
• Launched five new systems for the customer, improving operational capabilities and increasing the organization's efficiency.
• Coordinated the design, development, and implementation of new product features and re-engineered systems, driving innovation and improving overall functionality.
• Prepared Request for Proposals (RFPs), developed Statements of Work (SOW), and managed project plans aligned with the presented Performance Work Statement (PWS).
• Collaborated with cross-functional teams to recommend process improvements and define business requirements, ensuring consensus between the customer and technical teams.
• Developed detailed workflows for users, content managers, and subject matter experts, optimizing the operational flow for the organization.
• Evaluated and recommended state-of-the-art technologies, including hardware, software, simulations, and testing tools, to enhance client support and meet complex requirements.
• Introduced and implemented Agile methodologies within a Waterfall environment, driving process improvements and increasing flexibility for the DoD client.
• Developed and executed web backend systems and conducted extensive user testing to ensure functionality, usability, and quality of deployed systems.
• Designed and implemented system enhancements that transitioned smoothly to other platforms and web portals, expanding capabilities and improving system integration.
• Led the development of key websites, including the Defense Acquisition Portal, Acquipedia, Acquisition Community Connection, PM Tool Kit, Defense Acquisition Guidebook, Milestone Document Identification (MDID), and Ask-A-Professor.
• Received multiple prestigious awards, including the Defense Acquisition University Alumni Association Certificate of Appreciation (2012) and CSC Recognition of Accomplishment for the KM55 Contract Award (2011), demonstrating strong leadership and impact.