I have a passion for discovering new and innovating ways to complete tasks, communicate with friends and family, and inspire those around me
Ondraeana Green
Newport News,VA
Summary
Experienced Manager with a proven track record of leading teams and achieving success. Possessing strong leadership, planning, and organizational skills, this individual has built a successful career in effectively managing and motivating employees. Their ability to equip individuals with the necessary tools to independently handle daily functions and meet customer needs has resulted in smooth operations and satisfied customers. As a diligent trainer and mentor, they excel in developing employees and implementing a results-driven approach to management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Academy Trainer
Walmart
03.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Established and maintained quality control standards.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Identified workers with specific skill sets to recommend for promotions or raises.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Shift Leader
Chick-fil-A
08.2021 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
Team Member/Cashier
McDonald's
07.2020 - 02.2021
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Leesville High School
Leesville, LA05-2020
Skills
Cashier
- Cleaning Experience
- Cash Handling
- Customer Service
- Kitchen Experience
- POS
- Sales
- Shift Management
- Childcare
- Brand building and awareness
- Creative problem solving
- Planning and coordination
- Interpersonal communication
- New hire training
- Group and individual instruction
Interests
Certification
- Food Handler Certification
- Driver's License, 11/01/20, 03/01/27
Assessments
- Retail customer service, Proficient, 06/01/22
- Food safety, Proficient, 06/01/22
Personal Information
Authorized To Work: US
Timeline
Academy Trainer
Walmart
03.2024 - Current
Shift Leader
Chick-fil-A
08.2021 - 03.2024
Team Member/Cashier
McDonald's
07.2020 - 02.2021
High School Diploma -
Leesville High School
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