Summary
Overview
Work History
Education
Skills
Timeline
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Ondraiea Murphy

Pensacola,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Night Audit Manager

Studio6 Extended Stay
09.2022 - Current
  • Improved guest satisfaction by efficiently managing night audit operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for faster service, enhancing overall guest experience.
  • Ensured accurate financial reporting with thorough end-of-day procedures and reconciliation of all transactions.
  • Maintained high levels of security by vigilantly monitoring hotel premises and promptly addressing any safety concerns.

Night Auditor

Courtyard By Marriott
08.2019 - 08.2022
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.

Shift Manager

Arbys Resturant
10.2016 - 07.2018
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.

Medical Assistant

Community Health Northwest Florida
08.2016 - 05.2018
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.

Education

Nursing

Pensacola State College
Pensacola, FL

Medical Assisting

Fortis Institute
Pensacola
06.2015

Certified Nursing Assistant

Atlanta Job Corps Center
Atlanta, GA
2014

Pine Forest High School
Pensacola, FL
06.2013

Skills

  • Property Management Systems
  • Adaptability
  • Front Desk Management
  • Record Keeping
  • Attention to Detail
  • Reservation Management
  • Customer Service
  • Data Analysis
  • Phlebotomy
  • Data Entry
  • Procedure Assistance
  • CPR
  • EMR / EHR

Timeline

Night Audit Manager

Studio6 Extended Stay
09.2022 - Current

Night Auditor

Courtyard By Marriott
08.2019 - 08.2022

Shift Manager

Arbys Resturant
10.2016 - 07.2018

Medical Assistant

Community Health Northwest Florida
08.2016 - 05.2018

Nursing

Pensacola State College

Medical Assisting

Fortis Institute

Certified Nursing Assistant

Atlanta Job Corps Center

Pine Forest High School

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Ondraiea Murphy