ONDREA GALLOWAY
Seattle,WA
Summary
Experienced administrative professional with a proven track record of delivering efficient support and exceptional communication skills. Specializing in healthcare settings, with over 5 years of industry-specific experience. Energetic and quality-driven individual dedicated to achieving results and exceeding expectations in all tasks.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
Swedish
06.2025 - 11.2025
- Collaborated with healthcare teams to streamline patient intake processes, enhancing overall patient satisfaction and care delivery.
- Handled a high level of customer service in a fast paced environment, including handling confidential data with discretion.
- Provided customer service, helping patients through processes not only with just check-in, registration, but also with billing and insurance.
- Coordinated patient schedules and follow-ups, achieving timely appointments and improving patient adherence to treatment plans.
- Implemented efficient patient tracking systems, leading to measurable improvements in appointment management and reduced wait times.
- Coordinated interpreter services during emergent and non-emergent appointments.
- Blocked appointment slots as needed or requested by medical providers, nurses, and MA's for scheduling and other clinical needs.
- Released hold spots on the medical provider's schedule.
Passenger Service Agent
Alaska Airlines/ Horizon Air
04.2024 - 05.2025
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Safeguarded sensitive passenger information by always maintaining strict confidentiality standards.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to the appropriate location for loading and screening.
Patient Service Specialist 2
University of Washington Hall Health
09.2018 - 05.2019
- Provided clerical support and ensured smooth patient flow.
- Checked in and checked out patients.
- Obtained patient demographic information, insurance information, and processed payments.
- Entered referrals in Epic and ordered needed charts for providers.
- Ensured that all referrals were properly linked to appointments.
- Scheduled appointments consistent with patient needs and clinical scheduling guidelines.
- Identified when triage by a healthcare professional was necessary and identified emergencies.
- Ordered, coordinated, and distributed medical records as needed.
- Coordinated interpreter services during emergent and non-emergent appointments, and scheduled transportation services for patient pick-up.
- Opened and prepared the clinic for receiving patients, closed out clinic while running daily batch reports on both credit cards and Epic system.
- Blocked appointment slots as needed or requested by medical providers, nurses, and MA's for scheduling and other clinical needs.
- Released hold spots on the medical provider's schedule.
- Prepared daily paperwork for charting and billing in advance for patients.
Administrative Support Specialist TASS III
King County Rideshare
02.2013 - 12.2017
- Provided administrative support to supervisory staff and co-workers.
- Created and maintained a variety of documents, spreadsheets, databases, and reports.
- Edited reports and correspondence, along with proofreading.
- Received training on and maintained lead purchasing responsibility for our department as a P-card user.
- Handled accounting functions, placing orders, paying invoices, and receiving goods using the Oracle System and P-Card.
- Completed personnel-related documents such as changes and special duty request forms for submittal to Transit Human Resources.
- Requested handouts, agendas, and minutes from appropriate staff in advance of meetings.
- Booked, prepared handouts, set up conference rooms, and display of materials for meetings.
- Submitted, maintained, and completed travel requests for supervisors and chiefs.
- Provided training and delegation of work assignments to other administrative support staff.
- Provided support to our floor as part of the administrative pool by receiving visitors and deliveries.
Administrative Assistant/ Patient Services Representative
Northwest Staffing-KC Public Health
05.2004 - 01.2013
- Performed a variety of administrative duties and other duties pertinent to the establishment.
- Facilitated patient check-in and check-out, and requested financial and insurance information.
- Verified insurance coverage, calculated fees, collected and processed patient payments.
- Answered multi-line phones, answered inquiries, took messages, and directed callers to their destinations.
- Scheduled patient appointments, made appointment reminders, and made outreach phone calls.
- Identified when triage by a healthcare professional was necessary and quickly identified potential emergencies.
- Coordinated patient and information flow while maintaining patient confidentiality and complying with Federal HIPAA laws.
- Utilized language interpreters when appropriate to meet patients' needs.
- Ordered, coordinated, and distributed medical records as needed.
- Typed memos, correspondence, reports, and other documents using Microsoft Word & Outlook.
- Collected and distributed mail, courier packages, and messages.
Education
Certified Nursing Assistant -
Healthcare Apprenticeship NAC-Training Program
Seattle, WA03.2024
Prerequisites For Nursing
Seattle Central Community College
Seattle, WA06.2018
Skills
- MS Word
- Outlook
- Oracle PeopleSoft
- Epic
- Excel
- PowerPoint
- Oracle EBS
Timeline
Patient Care Coordinator
Swedish
06.2025 - 11.2025
Passenger Service Agent
Alaska Airlines/ Horizon Air
04.2024 - 05.2025
Patient Service Specialist 2
University of Washington Hall Health
09.2018 - 05.2019
Administrative Support Specialist TASS III
King County Rideshare
02.2013 - 12.2017
Administrative Assistant/ Patient Services Representative
Northwest Staffing-KC Public Health
05.2004 - 01.2013
Prerequisites For Nursing
Seattle Central Community College
Certified Nursing Assistant -
Healthcare Apprenticeship NAC-Training Program