Ondria Ayala
Esparto,CA
Summary
Accomplished professional with a proven track record in customer service and data entry, demonstrated during tenure at Yolo County Elections. Excelled in maintaining confidentiality and ensuring fair election outcomes, leveraging skills in Microsoft Office and verbal communication. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Cashier
JOANN Fabrics and Crafts
10.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Election Worker
Yolo County Elections
- Verified voter identification documents, maintaining integrity within the electoral process.
- Contributed to fair election outcomes by adhering strictly to established guidelines and protocols.
- Safeguarded sensitive voter information, maintaining confidentiality throughout the election process.
- Resolved voter inquiries, providing accurate information on voting procedures and eligibility requirements.
Warehouse Worker
R.H. Phillips
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
File Clerk\ Clerical
Yolo County District Attorney's Office
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Located and retrieved requested documents in accordance with established policies.
- Monitored and updated filing systems to meet organization standards.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
- Restored old files and archived completed files for future reference.
Payroll Clerk
Woodland Joint Unified School District
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
Education
Paralegal Certificate - Family Law, Legal Research, Law Office Practice
Lorenzo Patino School of Law And Paralegal
Sacramento, CABachelor of Arts - Criminal Justice
Woodland Community College
Woodland, CASkills
- Voter Assistance
- Verbal Communication
- Election Law Knowledge
- Ballot Distribution
- Voting Equipment Operation
- Customer Service
- Microsoft Office
- Computer Proficiency
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Cashier
JOANN Fabrics and Crafts
10.2019 - Current
Election Worker
Yolo County Elections
Warehouse Worker
R.H. Phillips
File Clerk\ Clerical
Yolo County District Attorney's Office
Payroll Clerk
Woodland Joint Unified School District
Paralegal Certificate - Family Law, Legal Research, Law Office Practice
Lorenzo Patino School of Law And Paralegal
Bachelor of Arts - Criminal Justice
Woodland Community College
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