Oneaka Fray
Bayonne,NJ
Summary
High energy professional with a can-do attitude and a strong desire to work with numbers. Also, a real problemsolver who thrives in both team-focused and solitary work environments. Interested in any position in which my skills and experiences are suitable.
Overview
9
9
years of professional experience
Work History
Tax Support Specialist
Turbo Tax
Remote
01.2019 - Current
- Here I assist customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations, apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries also Interact with customers utilizing strong written and verbal skills as well as deep customer empathy.
Front desk agent/ PBX
Cheeca Lodge and Spa
01.2018 - 01.2020
- Meet incoming guests with professional approach and provide friendly, knowledgeable assistance.
- Process all guest check-ins, and verify registration information with guests. Issue room keys while following property security protocol and ensure guest's ID.
- Perform concierge duties as needed to assist guests with knowledge of local area and attractions.
- Answer all calls and respond to guest questions in a friendly and knowledgeable manner.
- Communicate with Housekeeping regarding VIP arrivals, room status, out of order rooms, room discrepancies, and expediting vacant clean rooms. Pass on pertinent information to team including group information, current selling strategy, follow-ups required for guests or shift responsibilities. Present statements to and collect payments from departing guests.
- Count drawers and verify accurate deposit drop after each shift. shift. Maintain cleanliness of the hotel by coordinating and communicating withthe housekeeping team.
- Maintain appearance and function of the hotel by coordinating and communicating with the maintenance team and immediately reporting all issues to maintenance or management.
Front Desk supervisor
Riu Montego Bay
01.2016 - 01.2018
- Reserve guest rooms by phone, in person and via computer for travelers and provide confirmations. Make cancellations when necessary and offer accommodations for special requests.
- Process all guest check-ins, and verify registration information with guests. Issue room keys while following property security protocol and ensure guest's ID.
- Maintain a complete knowledge of hotel features, services, hours of operations, room rates, special packages and promotions, daily house count, and expected arrivals, departures, and scheduled daily group activities.
- Perform concierge duties as needed to assist guests with knowledge of local area and attractions.
- Answer all calls and respond to guest questions in a friendly and knowledgeable manner.
- Route all calls to the proper guest or department.
- Communicate with Housekeeping regarding VIP arrivals, room status, out of order rooms, room discrepancies, and expediting vacant clean rooms. Pass on pertinent information to team including group information, current selling strategy, follow-ups required for guests or shift responsibilities. Present statements to and collect payments from departing guests.
- Count drawers and verify accurate deposit drop after each shift. shift. Maintain cleanliness of the hotel by coordinating and communicating with the housekeeping team.
- Maintain appearance and function of the hotel by coordinating and communicating with the maintenance team and immediately reporting all issues to maintenance or management..
- Perform various other duties as assigned and needed.
Customer service
ACS a Xerox Company
01.2014 - 01.2016
- Be assertive in answering calls from truck drivers, providing roadside assistance.
- Be witty and prepared to resolve and car accidents, flat tires, stuck in snow/mud etc, sending trucks to be fixed as soon as possible and drivers to get immediate health care if needed.
- Following up on cases of accidents or minor vehicles issues
Education
Diploma in Effective Bookkeeping And Payroll - Accounting Technology And Bookkeeping
Alison.edu
Diploma in Legal Studies - Legal Studies
Alison.edu
Bachelors - Business Administration And Management
University of Technology
2016
High School Diploma -
Montego Bay High School
2012
Skills
- Microsoft word, excel
- Telephone operations
- Accounting
- Zendesk
- Salesforce
- Quickbooks
- Data Entry
- Verbal and Written Communication
- Critical Thinking
Timeline
Tax Support Specialist
Turbo Tax
01.2019 - Current
Front desk agent/ PBX
Cheeca Lodge and Spa
01.2018 - 01.2020
Front Desk supervisor
Riu Montego Bay
01.2016 - 01.2018
Customer service
ACS a Xerox Company
01.2014 - 01.2016
Diploma in Effective Bookkeeping And Payroll - Accounting Technology And Bookkeeping
Alison.edu
Diploma in Legal Studies - Legal Studies
Alison.edu
Bachelors - Business Administration And Management
University of Technology
High School Diploma -
Montego Bay High School
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