Years of professional customer service experience
Oneasha Wynder
Customer Support & Services
Elizabeth City,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
Work History
Customer Service Representative
DzConneX
12.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Delivery Driver Assistant
Banister Nissan Of Chesapeake/Norfolk
01.2022 - Current
- Displayed very good communication and customer service skills.
- Completed required product or package delivery documentation.
- Relayed information about delivery changes and new orders.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
Delivery Driver
Spark
11.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
COVID-19 Screener
National Staffing Solutions
09.2021 - 12.2021
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Oversaw in-person and curbside patient registration and processing.
- Supported office operations by expertly handling administrative needs.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Disinfected tools, equipment and surfaces between patients.
Business Owner/Operator
Allmed Express
01.2019 - 08.2021
- Entered income and expense details into business databases to track purchases and address variances.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
Education
Certificate - Phlebotomy
Tidewater Community College
Virginia Beach, VA08-2011
Certificate - Medical Assisting
Eastern Shore Community College
Melfa, VA07-2001
Course - Medical Terminology
Bryant And Stratton College
Virginia Beach, VA07-2010
Skills
- Customer Consulting
- Customer Service
- Documentation
- Administrative and Office Support
- Exceptional Communicator
- Quality Assurance
- Inbound and Outbound Calling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Positive is the attitude. Negative is not the mood.
Jodeci
Timeline
Customer Service Representative
DzConneX
12.2022 - Current
Delivery Driver Assistant
Banister Nissan Of Chesapeake/Norfolk
01.2022 - Current
Delivery Driver
Spark
11.2021 - Current
COVID-19 Screener
National Staffing Solutions
09.2021 - 12.2021
Business Owner/Operator
Allmed Express
01.2019 - 08.2021
Certificate - Phlebotomy
Tidewater Community College
Certificate - Medical Assisting
Eastern Shore Community College
Course - Medical Terminology
Bryant And Stratton College