Oneida Hernandez
Phoenix,Az
Summary
Aviation Access Airport Agent 5 + years of experience, Along with 13 years of a variety of administrative & clerical experience providing operational support. Ability to maintain confidentiality with personnel and sensitive information and documentation. Proficient in the use of Microsoft Word, Excel,Internet Explorer,Outlook,Quantum Secure Software (IDMS & SAFE), Crossmatch Technology/Live Scan Management Software, Social Media,phone,printer,fax, and multiple email platforms,while maintaining a 40+ wpm 10-key rate.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Airport Access Agent
City Of Phoenix
Phoenix, Az
05.2022 - Current
- Oversaw daily operations, ensuring high standards of customer satisfaction were consistently met.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Assisted with customer requests and answered questions to improve satisfaction.
- Attended team meetings regularly to discuss updates on policies changes.
- Conducted criminal history records check for applicants.
- Managed sensitive security information, safeguarding client data throughout processing.
- Protected private personal information of clients during processing.
- Criminal Justice Information Service
- Collected and processed fingerprints using advanced scanning technology.
- Verified identity documents presented by customers to ensure accuracy prior to taking fingerprints.
- Collected payments for fingerprinting services and badge renewals, ensuring accuracy and compliance with procedures.
- Handled cash, credit, and gift card payments with attention to detail.
- Maintained equipment and troubleshooting technical issues.
- Counted money in cash drawers at the end of shifts to ensure amounts were correct.
Assistant Manager
Jack in the Box
Phoenix, Az
06.2021 - 05.2026
- Trained and supervised team members to enhance performance and teamwork.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Coordinated staff schedules to optimize coverage during peak hours.
- Assisted in managing daily operations and maintaining service standards.
- Implemented inventory control measures to reduce waste and improve efficiency.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored food safety practices to comply with health regulations and standards.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends, inventory levels, and financial data.
Airport Access Agent
Nesco
Phoenix, Az
11.2021 - 05.2022
- Produce written documents with clearly organized thought using proper sentence construction, punctuation and grammar.
- Established priorities for workload based on immediate actions, work objectives, and schedules.
- Processed applications and submitted documents for federal background checks using SAFE for new customers applying for airport badges, facilitating their employment with a vendor at Phoenix Sky Harbor.
- Processed returns and refunds of airport badges from authorized signers, supervisors, and customers upon their departure from employment at Sky Harbor Airport, ensuring compliance with badge management protocols.
- Organized and maintained records and files to ensure efficient processing of badge renewals.
- Conducted fingerprinting for new employees using Crossmatch Technologies/Live Scan Management Software to ensure compliance.
- Recorded billing information after handling cash transactions, maintaining accurate financial records for daily operations.
Clerk
AllStaff
Phoenix, Az
06.2021 - 11.2021
- Sorted and organized files numerically for easy retrieval.
- Maintained organized filing systems for easy document retrieval.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Reviewed each file and completed paperwork for the Supervisor to correct errors.
- Handled personal information, including SS number and home address, ensuring accuracy and confidentiality.
Education
Some College (No Degree) - English Literature
South Mountain Community College
Phoenix, AZWest Phoenix High School
Phoenix , AzSecurity And Protective Service
Phoenix Job Corp
Phoenix , AZ 05.2007 - 06.2008
Skills
- Badge issuance
- Background check processing
- Document production
- Record management
- Customer service
- Record management
- Cash handling
- Open and closing procedures
- Escrow management
- Sales closing
- Conflict resolution
- Technical troubleshooting
- Team supervision
- Inventory control
- Data entry accuracy
- Schedule management
- Resolving customer issues
- SSI,PPI,CJIS,CHRC
Timeline
Airport Access Agent
City Of Phoenix
05.2022 - Current
Airport Access Agent
Nesco
11.2021 - 05.2022
Assistant Manager
Jack in the Box
06.2021 - 05.2026
Clerk
AllStaff
06.2021 - 11.2021
Security And Protective Service
Phoenix Job Corp
05.2007 - 06.2008
Some College (No Degree) - English Literature
South Mountain Community College
West Phoenix High School