Oneida Ramos Vázquez
Colonial Heights,VA
Summary
- Organized and dedicated Administrative Support Assistant with proven track record of providing exceptional customer service in fast-paced environments.
- Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
- Hardworking team player with expertise in completing various clerical tasks and offering staff support.
- Responsible, punctual and productive professional when working with little to no supervision.
- Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Academic Services Assistant
US Army/ Army Sustainment University
01.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Participated in regular staff meetings, offering constructive feedback and suggestions for improvement when appropriate.
- Operated as an adaptable team player who willingly took on additional responsibilities during peak hours or high-volume periods.
- Assisted in training new employees, contributing to a well-prepared and knowledgeable team.
- Trained new team members by relaying information on company procedures and safety requirements.
- Advises on available courses, prerequisites, recommended college credits IAW the American Council on Education (ACE) accreditation criteria, enrollment eligibility, and funding/tuition procedures.
- Responsible for creating personnel files in various academic records systems to include the Digital Training Management System (DTMS) and the Army Training Requirements and Resources System (ATRRS) for resident and staff and faculty students.
- Ensures enrollment/graduation data is entered in DTMS/ATRRS IAW Standing Operating Procedures (SOPs).
- Establishes log by fiscal year and updates/maintains daily all reliefs, recycles, and early graduation actions processed.
- Coordinates directly with ASU colleges/departments for issuance of graduation documents for presentation on scheduled graduation date
Administrative Support Assistant
U. S. ARMY / MWR CYS Services
08.2021 - 01.2024
- Receives children, youth, parents, and other visitors in a courteous and professional manner.
- Answers telephones, ascertains nature of call, and directs caller to appropriate staff. Operate office machines, such as photocopiers and scanners, and personal computers.
- Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children departure to ensure only authorized individuals remove them from the building.
- Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
- Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
- Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.
- Communicate with patrons, employees, and other individuals to answer questions, disseminate or explain policies, and address complaints.
Maintain and update children's files, and database systems, either manually or using a CYMS program. - Build and maintain excellent customer relationships for over 190 active duty and civilians families through timely response to inquiries and going above and beyond to accommodate unusual requests.
Child and Youth Program Assistant
US Army / MWR / CYS Services
11.2018 - 01.2021
- Teach basic skills, such as color, shape, number and letter recognition, personal hygiene, and social skills.
- Establish and enforce rules for behavior and procedures for maintaining order.
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
- Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play.
- Serve meals and snacks in accordance with nutritional guidelines.
- Confer with parents and staff to discuss educational activities and policies and students' behavioral or learning problems.
- Monitor students' progress and provide students and teachers with assistance in resolving any problems.
- Maintain a safe play environment.
- Observe and monitor children's play activities.
- Communicate with parents or guardians about daily activities, behaviors, and related issues.
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
Food Service Worker
Indian River School District
02.2017 - 01.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Laboratory Technician
Caribbean University
02.2004 - 05.2013
- Performed routine lab and department maintenance to keep area clean and orderly.
- Documented information by maintaining daily logs and equipment record books.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Trained new team members in the science lab, guiding them on lab procedures, safety protocols, and proper equipment use. I also made sure they knew the correct channels to follow for requisitions and the disposal of materials, ensuring everything was handled in compliance with safety standards.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Trained and supervised over 30 students for the work study program in laboratory protocols, set up of equipments and safety in the laboratory environment.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Recorded and analyzed data to produce reports of results.
- Participated in lab meetings and project presentations.
- Monitored and documented safety standards to verify compliance.
Education
Bachelor of Science - Biology
Universidad Central De Bayamon
Bayamon, PR06.2003
Skills
- Records Management Systems
- Excel, Power Point, Word, and Outlook
- Correspondence and Office Documents
- Training and Development
- Customer and Client Relations
- Administrative Duties
- Data Analysis
- Critical and Analytical Thinking
- Leadership and Team Building
- Interpersonal Communication
- Fast learner
- Attention to detail
- Problem-solving
- File and record keeping
- Task prioritization
- Operations support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Academic Services Assistant
US Army/ Army Sustainment University
01.2024 - Current
Administrative Support Assistant
U. S. ARMY / MWR CYS Services
08.2021 - 01.2024
Child and Youth Program Assistant
US Army / MWR / CYS Services
11.2018 - 01.2021
Food Service Worker
Indian River School District
02.2017 - 01.2018
Laboratory Technician
Caribbean University
02.2004 - 05.2013
Bachelor of Science - Biology
Universidad Central De Bayamon
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