Oneida Zayas

• Run register, stock inventory, lottery (count lottery ticket), count cigarettes
• Assisted customers with a warm and professional attitude
• Processed customer transactions
• Interacted with customers through live chat
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained new employees on company policies, procedures, and best practices for optimal performance.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Responded to and resolved customer questions and concerns.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

• Guest ambassador & Barista
• Register and replenishment
• Coolers, Grab and Go Snacks
• Setting up the Pastry's in the morning
• Setting up for Lunch
• Counting down the register and cleaning up
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Enhanced customer loyalty by participating in rewards program enrollment.

• Lead Customer Service
• I put in the orders for the products that the store or the Gas station is in need of that would be the MCLANE
• When the gas is delivered I input the Delivery that has been received
• Run the Register (Putting the money in the Commies Safe, Cashing in the lottery Tickets either Scratch or Draw
• I close or open cleaning up taking out the trash making coffee taking quick counts or negative Sales Associate
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Kept employees operating productively and working on task to meet business and customer needs.
• Completed cash and credit card transactions accurately using POS software.
• Streamlined inventory management processes to reduce waste and increase profitability.
• Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Bistro (coffee cleaning and closing)

Market place (Cafeteria)

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Beverage cups & covers, spoons forks and knives
• Containers of Ketchup Mustard and others
• Refresh the Coffee
• And help out frying and making burgers or quesadillas
• Clean tables at the end of my shift and put everything I restock away

• Cashier
• Cleaning Tables Floor Windows Bathroom
• Washing Dishes and more
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.

• Cleaning rooms and dining and bathrooms
• Dishwasher counter prep of sandwich and cleaning
• Collaborated with housekeeping staff to ensure timely room turnover and cleanliness.
• Streamlined housekeeping processes for improved cleanliness and efficiency in room turnover times.
• Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
• Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.

• Familiar with cleaning methods
• Detail oriented
• Ability to work independently
• Familiar with cleaning chemicals
• Able to read, write and verbally communicate in English as well as in Spanish
• Able to quickly refocus after being interrupted